Collections Speciallist

Job description

COLLECTIONS AGENT BILINGUAL Who are we? IPF Digital (Creditea), is part of a global market-leading consumer lending business, IPF Group. With operations also in Europe and Mexico; we thrive to build a better world through financial inclusion by offering fast, simple, and easy-to-access credit solutions. We're a team of high energy and passionate people, who pride ourselves on how we work together as a team. We truly believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do. We embrace the pursuit of ensuring a great work life balance for all. We work hard, however we acknowledge the importance of flexibility and balancing our internal & external priorities. We also practise a culture of consistently reflecting and celebrating our wins and achievements with one another. The role The Collections Specialist will be responsible for maintaining relationships, handling reminder calls and managing customer account balances whilst ensuring all processes are followed. This role is achieved by providing exceptional customer service via inbound/outbound calls and correspondence/emails to ensure the health of each loan account. Responsibilities Here’s an example of your day to day: Manage reminder calls to australian population who are late with payments Providing customer service regarding repayment issues, process and review account adjustments, resolve client discrepancies and short payments Reconcile customer disputes Establish payment plans for customers Maintain detailed and accurate records for interactions, contact details, collections work and all other activity, related to the management of customer Support business requirements as needed within the scope of training and knowledge – this particularly pertains to providing support to the Hardship Team Requirements Mandatory to live in Mexico city or Metropolitan Zone Here’s what experience we need from you: English advanced (fluent) all the calls will be in english 1+ years experience in a customer service role Experience in roles with inbound and outbound callsHigh attention to detail Be methodical in your approach Be results focused Have high personal energy and enjoy a lively environment Demonstrated ability to show active listening, effective questioning to build rapport and ongoing relationship Be flexible and welcome change/improvements Proactive and performance driven nature Independent problem-solving abilities and positive attitude A good understanding of how to talk to get the most out of customers Knowledge of phone systems – Dialler (highly regarded) An understanding of Collections and Hardship – (highly regarded) What we can offer you Working hours: Sunday to Thursday, 5:00 PM – 2:00 AM (1hr for lunch) Attractive Salary + Bonuses Global exposure 🌎 A true people first and family culture Development opportunities 📚 Hybrid working model 🏠 Sound good? We all think so at IPF Digital. Click apply now to join our IPFD team! IPF Digital is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.