Collections Supervisor

To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.Requirements● Maximum of 3 years of experience. ● Contact customers via phone, email, or approved channels regarding overdue accounts.● Explain outstanding balances, payment terms, and available repayment options clearly.● Negotiate payment arrangements.● Update customer records accurately in the system after each interaction.● Follow approved scripts, compliance guidelines, and collection procedures.● Handle customer inquiries, complaints, and escalations professionally.● Achieve assigned collection targets and service KPIs.● Escalate high-risk or complex cases to the supervisor when required.● Maintain confidentiality and data privacy at all times.

To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.

Requirements

● Maximum of 3 years of experience.

● Contact customers via phone, email, or approved channels regarding overdue accounts.

● Explain outstanding balances, payment terms, and available repayment options clearly.

● Negotiate payment arrangements.

● Update customer records accurately in the system after each interaction.

● Follow approved scripts, compliance guidelines, and collection procedures.

● Handle customer inquiries, complaints, and escalations professionally.

● Achieve assigned collection targets and service KPIs.

● Escalate high-risk or complex cases to the supervisor when required.

● Maintain confidentiality and data privacy at all times.