Collision Repair Estimator

Job description

# Collision Repair Estimator > CSN Collision · Schaumburg, United States · Full-time · Posted 2025-08-08 **Workplace:** on_site **Department:** Collision Service Center ## Description Collision Repair Estimator **Location:** Schaumburg, IL **Company:** Collision Service Center **About Us:** Collision Service Center is a family-owned and operated collision repair facility with a strong reputation for delivering quality service and customer care. Located in Schaumburg, IL, we take pride in our long-standing relationships with our customers, insurance partners, and the community. Our continued success is built on hiring professionals who value excellence, integrity, and a strong customer-first mindset. We are currently seeking a Collision Repair Estimator who is experienced, detail-oriented, and passionate about providing outstanding customer service. If you're a motivated professional with estimating experience and a commitment to delivering a best-in-class customer experience, we’d love to hear from you. Relocation assistance is available for the right candidate. **Position Summary:** As a Collision Repair Estimator, you will be the first point of contact for our customers and play a vital role in guiding them through the repair process. This role combines technical expertise in vehicle estimating with a proactive, empathetic, and communicative approach to customer service. You'll serve as the liaison between customers, insurance partners, and the repair team—ensuring a seamless and stress-free experience from start to finish. **Key Responsibilities:** Customer Service & Communication · Greet all customers in a warm, friendly, and professional manner · Listen actively and respond empathetically to customer concerns or questions · Guide customers through the collision repair process, clearly explaining procedures, timelines, and expectations · Maintain consistent communication with customers throughout the repair, providing updates and managing expectations · Build trust and rapport to enhance customer satisfaction and loyalty **Estimating & Repair Coordination** · Accurately inspect and assess vehicle damage and prepare detailed repair estimates · Ensure all customer and vehicle information is thoroughly documented and updated in the system · Coordinate with insurance companies and adjusters to ensure compliance with company protocols and claim requirements · Monitor the progress of repairs and keep all stakeholders informed · Offer value-added services when appropriate and educate customers on benefits **Administrative Duties** · Maintain clear and accurate notes within the estimating and repair tracking systems · Follow up on parts orders, repair timelines, and insurance authorizations · Collaborate with the repair team to ensure timely and quality repairs Join Our Team: If you are a customer-focused professional with estimating experience looking to work in a high-performing and supportive environment, apply today and help us continue to provide the exceptional service our customers have come to expect. ## Requirements · Prior experience as a collision estimator or in a related automotive/insurance claims role is required · Strong background in customer service within a collision repair environment preferred · Proficiency with estimating software (CCC ONE, Audatex, or similar systems) · Excellent communication, organizational, and interpersonal skills · Ability to manage multiple tasks in a fast-paced environment · Detail-oriented with a commitment to quality and accuracy · Bilingual skills a plus ## Benefits · Competitive flat-rate pay structure with production bonuses · Paid vacation and holidays · Health and dental insurance reimbursement available · Supportive, family-owned and operated team environment · Relocation assistance available for qualified candidates ## Apply [Apply at CSN Collision](https://apply.workable.com/csncollision/j/647E0A3DAF/apply) --- Powered by [Workable](https://www.workable.com)