Comfort Advisor/Sales – Home Solutions (HVAC & Plumbing)

Job description

Location: Idaho Falls, ID (serving Eastern Idaho & Western Wyoming) Company: AdvantaServ, locally owned home services company About AdvantaServ AdvantaServ is a growing service company specializing in residential and commercial HVAC, plumbing, and electrical solutions. We’re known for our professionalism, reliability, and customer-first approach. We don’t believe in pushy sales or one-size-fits-all answers. We believe in listening, educating, and helping customers make confident decisions for their homes and businesses. We’re looking for a motivated, personable, and solutions-driven Comfort Advisor to work directly with homeowners and light commercial customers, guiding them through HVAC and plumbing solutions that genuinely fit their needs. This role is ideal for someone who enjoys meeting people, solving real problems, and earning trust through knowledge and integrity. Position Overview The Comfort Advisor is responsible for evaluating customer needs, presenting HVAC and plumbing solutions, preparing estimates, and helping customers move forward with confidence. This is a consultative, in-home advisory role that blends technical understanding, strong communication, and relationship-building. Success in this role is not measured by pressure or gimmicks, but by customer satisfaction, ethical recommendations, and consistent follow-through. Core Values – Required for This Role This role requires alignment with AdvantaServ’s core values. These are expectations, not aspirations. Service Minded You put the customer first in every interaction. You listen carefully, ask thoughtful questions, and recommend solutions that truly serve the customer’s needs, budget, and long-term comfort. Confident Humility You communicate clearly and confidently while staying open to learning. You’re comfortable saying “let me confirm that” and continuously improving your knowledge and skills. Unstoppable Grit You follow through. You don’t give up when a job is complex or a schedule gets tight. You work safely, persistently, and responsibly to see things through. Excellence Together You collaborate closely with technicians, dispatch, and leadership. You hold yourself accountable, support the team, and contribute to a positive, high-performing culture. Key Responsibilities Meet with customers in-home or on-site to assess HVAC and plumbing needs Evaluate systems and present solutions including: HVAC system replacements and upgrades Water heaters, water softeners, and filtration systems Repipes, sewer replacements, and other plumbing solutions Educate customers on options, benefits, and long-term value in clear, simple terms Prepare and present accurate estimates using company pricing tools and software Build trust through honest, transparent recommendations Collaborate with HVAC and plumbing teams to ensure jobs are properly scoped and scheduled Follow up on open proposals to help customers move forward Maintain accurate records of leads, estimates, and customer interactions in ServiceTitan Stay current on products, services, rebates, and promotions Support customers throughout the project lifecycle to ensure satisfaction Attend sales meetings, training sessions, and company events as required Qualifications Prior sales experience required (home services sales preferred) Strong communication and interpersonal skills Ability to explain technical HVAC and plumbing concepts clearly Self-motivated, organized, and goal-oriented Strong time management and follow-through Comfortable accessing attics, crawlspaces, and confined areas for evaluations Valid driver’s license with a clean driving record Ability to pass a background check and drug screen Compensation & Benefits Compensation based on experience, commission-based Ongoing training and professional development Opportunities for growth and cross-training across trades Supportive, team-driven work environment built on trust and accountability Preferred (Not Required) Experience using ServiceTitan HVAC or plumbing field experience or strong technical aptitude Bilingual (Spanish) is a plus