Command Center Operator

Job description

**About the Team:** The Command Center Team actively oversees and protects all persons and things at Oracle Park, with its primary focus on our most important assets - our business, employees, and our customers. You will enjoy being part of an iconic franchise in the sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. **About the Role:** The Command Center Operator plays an essential role in overseeing the day-to-day security of Oracle Ballpark. Serving as an extension of the San Francisco Giants’ Security team, the Command Center Operator will monitor and operate the security cameras and associated equipment in the Command Center (i.e. the Control Room). This role will ensure that incidents are immediately reported to the appropriate party or relevant agency and will proactively identify issues, when possible. The ideal candidate will have strong attention to detail and is able to handle sensitive, and sometimes confidential, information. **The schedule for this position is 12am-8am Thursday - Monday with Tuesdays and Wednesdays off.** **You’re Excited About This Opportunity Because…** - You are passionate about executing safety and security protocols for Oracle Park. - You will monitor and operate the security cameras and associated equipment in the Command Center. - You will control length of breaks, report absences, call-offs and tardiness, deploy guards, request cleanup, repair, response to events. - You will report incidents to the appropriate party, agency and Security Management Team. - You will document and maintain records of incidents using the incident reporting software. - You will review daily all logs and incident reports, and pass on to the Security Supervisor any unusual occurrences, disciplinary issues, call offs, or missing documentation. Follow up as directed by Security Management and brief the on-coming shift. - You will assist in researching past incidents by helping compile requested footage. - You will conduct regular inspections of the ballpark. - You will write reports; report malfunctions, misconduct or operational and safety issues. - Log all activity, movement, and repairs in appropriate log ensuring all incidents are accurately documented. - You will assist with the development and implementation of public safety plans for day to day operations and special events. - You will follow and adhere to policies and procedures needed to maintain security within and around the ballpark. - You will monitor entry and access points for the venue. Ensure all guests and employees have appropriate access to be in each specific area. - You will assure property is secure and that no damage occurs due to visitor negligence or vandalism. - You will dispatch security personnel to emergency and non-emergency calls for service. - You will process and record emergency and routine calls. - You will answer incoming phone calls, operate a computer dispatch system, and monitor alarm systems. - You will visually monitor extensive CCTV system. - You have the ability to exercise a high degree of judgement while evaluating emergency and non-emergency situations and the ability to make split and impactful decisions. - You will charge all in-coming equipment:(i.e. radios, scanners, wands). Inspect equipment upon return. - You will communicate with security/police agencies to coordinate emergency, non-emergency, information in real-time. - You will demonstrate the ability to operate a two-way radio base station system and telephone equipment. - You have the ability to use proper security terminology to disseminate/receive information. - You will demonstrate the ability to practice and adhere to Oracle ballpark practices to all clientele. - You have knowledge of CCTV systems established protocol/operations of all equipment including tracking maintenance needs of cameras and servers. - You have the ability to learn camera locations and positions and understand the difference of PTZs vs Fixed. Monitor suspect(s) movement for in-progress investigations and all recent activity. - You have the ability to work with and learn new computer systems, especially systems that involve access and visitor management and video management systems. **We’re Excited About You Because…** - You are an authentic, inspiring, and positive team member. - You have a bias towards action and have an inner drive and commitment to excel in the pursuit of security objectives. - You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen. **Qualifications:** - Minimum high school diploma or equivalent required. Current or prior military experience, or college education in the security field desirable. - Minimum of 2 years of professional-level work experience required. Prior experience in the security industry, law enforcement, military and/or customer service highly desired. - Must possess a valid California Bureau of Security and Investigative Services (BSIS) Guard License. - Ability to communicate in a detailed, yet concise, manner. - High commitment to customer service, able to professionally interact with all levels of individuals in a courteous manner. - Strong attention to detail and the ability to stay ahead of recurring tasks. - Ability to engage employees in a fair and direct manner.