Job Description Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope Other technologies related to building the services may also be assigned RequirementsMinimum Qualifications Strong analytical and planning skills; Good communication and presentation skills; Excellent problem-solving skills; BS IT graduate or any IT-related course; Must possess above average customer service skills; Must have excellent attention to detail and accuracy; Willing to have shifting schedule (day shift and night shift) Amenable to work fully onsite (Ortigas) Fresh graduates are welcome to apply
Job Description
- Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications
- Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis
- Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue
- Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope
- Other technologies related to building the services may also be assigned
Requirements
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- BS IT graduate or any IT-related course;
- Must possess above average customer service skills;
- Must have excellent attention to detail and accuracy;
- Willing to have shifting schedule (day shift and night shift)
- Amenable to work fully onsite (Ortigas)
- Fresh graduates are welcome to apply
