Commercial Banking Controls Manager

Job description

End Date Tuesday 15 September 2026 Salary Range £67,023 - £74,470 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary We’re looking for a Manager to join our Chief Controls Office team, supporting Commercial Banking Coverage. Coverage teams work directly with commercial customers, helping them achieve their goals. You’ll work in partnership with these teams to manage their controls, respond to risk events and identify practical improvements. Job Description JOB TITLE: Commercial Banking Controls Manager SALARY: £67,023 - £74,470 pa LOCATION(S): Birmingham, Bristol, Edinburgh, Glasgow, Leeds or Manchester HOURS: Full-time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. ABOUT THIS OPPORTUNITY Would you like to help Commercial Banking grow safely and sustainably by strengthening its control environment? We’re looking for a Manager to join our Chief Controls Office team, supporting Commercial Banking Coverage. Coverage teams work directly with commercial customers, helping them achieve their goals. You’ll work in partnership with these teams to manage their controls, respond to risk events and identify practical improvements. You’ll provide clear analysis, advice and guidance tailored to senior business partners. The role offers scope to improve how we use data, reporting, automation and artificial intelligence across our risk and control activity. In this role, you’ll: Help Commercial Banking Coverage teams understand, maintain and improve their control environment. Manage existing controls and support the creation, improvement or retirement of controls as business processes change. Manage operational risk events and related actions through to resolution, identifying where controls need to be introduced or improved. Analyse risk and control information, identifying trends, issues and opportunities for improvement. Prepare and present clear reporting for the leadership team, committees and governance forums. Support investigations and thematic reviews, using evidence to assess issues and recommend proportionate actions. Why Lloyds Banking Group? We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data and technology are leading to innovative projects, fresh possibilities and new ways for our people to work, learn and thrive. You’ll join a collaborative team that works closely with colleagues across Commercial Banking. The team supports the business to understand its control environment and achieve sustainable growth while managing operational risk effectively. WHAT YOU'LL NEED Risk Management You can apply risk and control principles to understand how controls are operating, identify improvements and support the management of risk events and actions. Data Analysis You can interpret management information and other data to identify trends, investigate issues and turn your findings into practical recommendations. Collaboration You can build constructive working relationships with key contributors and business collaborators, understand their needs and provide appropriate advice, support and challenge. Communication You can explain complex risk and control information clearly in written reports, presentations, meetings and governance forums. Continuous Improvement You can identify opportunities to improve processes, controls and reporting, and help turn agreed improvements into practical changes. AI Literacy You understand how artificial intelligence and automation can support more effective analysis, reporting and ways of working. You’re willing to explore their appropriate use while applying relevant controls and judgement. And any experience of this would be really useful Experience in risk, controls, operational risk, governance or audit. Knowledge of Commercial Banking, customer coverage or relationship management. Experience creating or analysing management information using Power BI. Experience managing operational risk events, control assessments or related actions. Exposure to process automation or artificial intelligence-enabled improvements. ABOUT WORKING FOR US Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We especially welcome applications from under-represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We’re also open to discussing flexible working arrangements, including job sharing, where these meet the needs of the role and the team. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%. An annual bonus award, subject to Group performance. Share schemes, including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days’ holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies. Ready for a career where you can make a positive impact as you learn, grow and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.