Commercial Banking Operations Specialist

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Commercial Banking Operations Specialist Why join: At Enterprise Banking (EB), we build relationships with businesses and established enterprises in key markets and a spectrum of industries. This is an excellent opportunity to join EB Business Management, Central Support Team (EB BM CST) in partnering the business units to provide optimal administrative support to customers on their business banking needs. How you succeed To succeed in this role, you'll need to be highly organized and detail-oriented, with a strong focus on delivering high-quality results. You'll work closely with our commercial banking teams to identify and resolve operational issues, and you'll need to be able to communicate effectively with both internal and external stakeholders. By taking a proactive and solutions-focused approach, you'll be able to make a real impact on our business and our customers. What you do Business & Operational Support Provide support to Business Units in account opening documentation checks. Support Business Units in financial spreading and preparation of credit review packs. Coordinate with valuers on valuation requests for credit reviews and ad hoc business requests. Liaise with customers to ensure timely renewal of fire insurance policies. Perform data quality reviews and ensure accuracy of business information. Act as a key liaison between Business Units and internal operational departments to resolve customer-related matters efficiently. Project Management & Transformation Plan, coordinate and execute departmental projects and change initiatives from inception through implementation. Partner with business, operations, technology and product teams to identify process improvement opportunities. Drive business process reviews and automation initiatives to enhance efficiency, controls and customer experience. Prepare project updates, presentations and management reports for key stakeholders. Technology & AI Enablement Identify opportunities to leverage digital tools and data analytics to reduce manual effort, improve turnaround time and enhance service quality Support the implementation of process automation initiatives that will strengthen operational resilience and improve productivity Stay abreast of emerging technologies and recommend innovative solutions to address business challenges. Promote best practices in the responsible and effective use of AI and digital tools. Partnering with stakeholders to streamline end-to-end processes and establish sustainable operating models. Who You Are Self-motivated, proactive and able to work independently in a fast-paced environment. Strong project management and stakeholder management skills. Analytical thinker with a passion for continuous improvement and innovation. Strong communication, presentation and interpersonal skills. Meticulous, well-organised and able to manage multiple priorities simultaneously. Collaborative team player with a positive attitude and growth mindset. Who You Work With You will work closely with Enterprise Banking Business Units, Operations, Product Partners, Technology teams and other stakeholders to drive operational excellence, business transformation and technology adoption across the organisation. Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Preferred Qualifications & Experience Bachelor's degree in Business, Banking, Finance, Technology, or related disciplines. Experience in project management, business management, operations, business transformation or banking operations. Experience managing cross-functional projects and driving process improvement initiatives. Familiarity with AI and productivity tools such as Microsoft Copilot, or similar technologies. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Outlook. Knowledge of banking products, credit processes and operational workflows will be an advantage. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.