Commercial City Manager - Milton Keynes & Northampton

# **Commercial City Manager - Milton Keynes & Northampton** Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Commercial City Manager to join our London team. This is a hybrid role. In this role, you’ll help us build relationships with restaurant partners across Milton Keynes & Northampton, using data-driven insights to improve our customer proposition and accelerate local growth. Get to know our Commercial team — what drives us, how we work, and what you can expect. ## What You’ll Be Doing You’ll be joining the Regional Growth team. We are responsible for the commercial output of our mid-market restaurant partners across the UK and Ireland, focusing on bringing the best local selection to our customers and unlocking growth opportunities for our restaurants. Here’s what your day-to-day might look like: - **Act as Local Expert:** Serve as the face of Deliveroo for Milton Keynes & Northampton, mapping out local sales strategies to close value proposition gaps and improve customer selection. - **Manage Top Restaurant Partnerships:** Lead account management and commercial negotiations for key partners, optimising their operational and platform performance for growth. - **Drive Data-Led Insights:** Analyse restaurant and area performance metrics neighbourhood by neighbourhood to refine the customer offering and guide strategic decisions. - **Acquire and Onboard Top Local Brands:** Identify, pitch, and sign up local favourite restaurants to Deliveroo, setting them up for long-term commercial success. - **Cross-Functional Collaboration:** Partner with local Account Managers, Operations, and Marketing teams to support local hero brands and maximize marketing campaign participation. ## What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: - **Commercial & Relationship Management:** Proven experience in account management, sales, or strategy roles with a target-oriented mindset. - **Data-Driven Decision Making:** Strong capability to interpret area performance metrics and restaurant data to uncover growth opportunities and make strategic improvements. - **Negotiation & Stakeholder Leadership:** Ability to manage complex commercial conversations and build long-lasting relationships with restaurant partners. - **Strategic Territory Planning:** Skill in identifying market gaps, understanding competitive dynamics, and building structured plans to boost market share. - **Mobility & Flexibility:** Capability to balance field-based territory visits (2-3 days per week) with office/home working; holds a valid UK driving licence and access to a car. ## Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 **Make a visible impact every day** Your work directly improves experiences for customers, partners and riders. 🌱 **Learn fast in an entrepreneurial environment** Work close to the market with autonomy, pace and real responsibility. 🧠 **Build a career, not just a role** Stretch yourself, develop new skills and grow as the business evolves. 🌎 **Deliver together in an inclusive culture** Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. ## Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. ## Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!