Commercial Claims Trainer

Job description

Location(s) P&C-3400 N Central Expwy-Richardson-TX Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. POSITION SUMMARY: Plans, organizes, and develops training curriculum, materials, and programs to meet training needs for Commercial Claims. Conducts and facilitates training programs and workshops. Works with management and subject matter experts to ensure course materials are current and relevant to training needs. Analyzes learner needs, plans and coordinates skill assessments and training. Uses training program satisfaction levels, proficiency testing, and learner job performance data to enhance training programs. POSITION RESPONSIBILITIES: Works with business leaders and subject matter experts to conduct needs analysis, develops learning objectives, content outline, presentation & training method, appropriate job aides and technology integration. Designs and develops training programs, training materials and curricula using instructional design methodologies. Creates facilitator guides and performance support tools. Facilitates training programs using appropriate techniques. Helps establish meaningful training effectiveness measurement criteria. Assists with process improvement initiatives. Identifies issues or concerns with current training and takes appropriate action to reduce learning constraints and improve desired behaviors, outcomes and training results. POSTION QUALIFICATIONS: 5+ years of auto claims adjusting experience handling coverage, liability, injury, and damage claims. Experience with commercial auto claims required Guidewire Claims System experience is a plus. Possesses excellent verbal and written communication skills with the ability to communicate complex subject matter in clear and simple terms. Exhibits superior professionalism and presentation skills. Training, mentoring, or leadership experience is highly preferred. Knowledge of adult learning principles, instructional design methods, and virtual facilitation skills preferred. Must be a self-starter and can work independently Must be able to effectively manage time, projects and resources. Displays proficiency in using multimedia training resources and MS Office applications such as Word, PowerPoint, Excel, Teams, virtual training platforms, etc. Sponsorship is not accepted for this opportunity Up to 30% travel may be required This position will work out of our Birmingham, AL or Dallas, TX office ​ Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it. #LI-JO1 #LI-HYBRID