Commercial Director

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences. The Four Seasons Hotel Kyoto is looking for a Commercial Director. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Planning Committee member, the Commercial Director works across disciplines to deliver an exceptional experience. Responsibilities Commercial Director forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel. The Commercial Director oversees all marketing activities with the support of teams including sales, catering, reservations, advertising, public relations, and revenue, for the Hotel and ensures that all activities and bookings are focused to yield maximum revenue per room occupied. We are looking for individuals who are strategic, proactive and who have a proven track record in both sales and marketing. Applicants need to evidence strong revenue and budget management skills, have a creative flair for marketing, have good communication and interpersonal skills and demonstrate effective leadership. Applicants are required to have three to five years previous employment in a related position. Marketing or Hospitality Education is preferable, however, not essential if applicants have previous relevant work experience. Regular travel is required with this position. Leadership & Strategy -Lead, coach, and develop a high-performing commercial team including Sales, Catering, Revenue Management, Reservations, Marketing, and Public Relations. -Foster a dynamic, collaborative, and high-performance culture. -Partner closely with the General Manager, Planning Committee, Third Party partners to align resort business plan with revenue-generating strategies. -Build trust with internal and external stakeholders including Ownership and Corporate leadership. -Represent the resort in commercial forums, travel as required, and maintain strong relationships within the Four Seasons network and the broader luxury hospitality sector. Revenue Optimization: -Provide strategic guidance in terms of Revenue & Distribution -Develop and implement robust pricing and revenue strategies to maximize RevPAR and overall profitability. -Ensure alignment across sales channels and consistent performance across key KPIs. -Drive revenue accountability across all departments. Sales & Business Development: -Oversee key account management and provide support for strategic partnerships. -Lead the development and execution of sales strategies to optimize group, transient, and corporate segments. -Approve sales travel budgets, review team performance, and set ambitious but achievable goals. -Ensure effective deployment of resources across both properties to maximize market opportunities. Marketing & Communications: -Develop and execute an integrated Annual Marketing Plan that supports brand positioning and commercial goals. -Direct all digital and traditional marketing activities, including SEO, PPC, social media, content, and campaign strategy. -Ensure both resorts maintain a compelling presence on Four Seasons platforms and across third-party channels. -Monitor market trends and ensure both properties stay ahead of competitors in positioning, messaging, and customer engagement. Public Relations & Brand: -Oversee the Public Relations strategy and initiatives with local agencies and corporate support. -Champion a thoughtful and consistent brand voice across all channels. -Lead the development of targeted campaigns and partnerships that drive awareness and preference in key feeder markets. About Four Seasons Hotel Kyoto The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 110 hotels and private residences in major city centers and resort destination in over 46 countries, and with more than 50 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kyoto provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence