Commercial Enablement Lead

Job description

Commercial Enablement Lead Push Gaming is a dynamic and innovative game development studio specialising in creating top-quality, mobile-optimised online casino games. With a passion for gaming and a commitment to pushing boundaries, we are dedicated to delivering exceptional experiences to players worldwide. We are looking for a Commercial Enablement Lead to build the processes, systems and tooling that drives efficiency across the Commercial function. The role owns HubSpot as a best-in-class CRM, designs the ways of working that let the team operate at its best, and identifies and implements AI across the function. It is the conduit between Commercial and Tech - prioritising the roadmap and holding delivery to date - and project-manages the major initiatives, such as new market entries, that need significant cross-functional coordination. Location: Malta, Gibraltar or Isle of Man Key responsibilities Develop and improve processes. Design and continuously improve commercial processes to maximise efficiency, removing admin tasks from our revenue-generating employees. Own HubSpot as a best-in-class CRM. Maintain and improve HubSpot so the Commercial team works from a best-in-class, single source of truth. Design and implement AI for Commercial. Identify, design and roll out AI applications across the commercial function to raise output and cut manual effort. Be the conduit between Commercial and Tech. Prioritise the roadmap with Tech and integrations, and hold delivery to agreed dates - speaking both languages fluently. Project-manage key commercial initiatives. Lead the delivery of major cross-functional projects that require significant coordination - such as new market entries - keeping scope, stakeholders and timelines on track. Monitor and escalate support tickets. Track support tickets across the commercial systems and escalate where required to keep the teams unblocked. Build and develop the team. Develop the Commercial Enablement Executive and grow the function as part of the 'Best Team Ever'. Embed a data-led culture. Hold the commercial function to disciplined CRM and reporting, and measure the impact of every process and tool. Report to the exec. Own reporting on efficiency, systems and AI adoption for the function to the CCO and wider leadership. Qualities & experience We look for these qualities across the team (note: these may not all be applicable to this role). Revenue-focused hunter Aggressively pursues growth in their accounts and actively seeks out and closes new opportunities. Data-driven consultation Diagnoses account performance with hard data and uses metrics to advise partners and back recommendations. Critical & proactive thinking Anticipates bottlenecks, challenges assumptions and pushes for better ways of working rather than waiting for direction. Absolute accountability Owns their numbers entirely - takes responsibility, avoids excuses and moves straight to solutions. Credibility & presence Projects immediate trust and professionalism, and commands confidence with both partners and internal teams. Team player Understands the company goals and works towards them, supporting the wider team rather than only their own accounts. Experience & requirements Some of this is essential; the rest helps. Beyond it, we look for the right personality and potential. Revenue operations, sales enablement or CRM experience in iGaming, or a comparable B2B environment Strong project-management experience delivering cross-functional initiatives Deep, hands-on HubSpot (or comparable CRM) expertise - configuration, workflows and reporting A track record of designing and improving processes that measurably raise efficiency Comfortable working with Tech and integrations teams - able to prioritise a roadmap and hold delivery to date Practical experience applying AI or automation to real business problems Strong analytical skills - comfortable measuring the impact of process and tooling change A university degree Additional languages Why join us? It’s a really exciting time to join Push Gaming. We’re expanding our teams to deliver some stellar work. We are passionate about creating premium quality games and will never compromise on this. The approach we take in building and strengthening our team is no different. We set out to attract and retain high performers and are committed to seeking like-minded individuals who share our vision for excellence and quality. In turn, we offer all the tools and support to allow individuals to grow and thrive, while achieving both personal and company goals in an environment that’s built around trust, collaboration, transparency and accountability.