Commercial Excellence Manager

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Commercial Excellence Manager based in the United States.** The Commercial Excellence Manager will help drive commercial performance across a diverse B2B industrial business portfolio. This role combines sales operations, business intelligence, CRM strategy, forecasting, automation, and commercial analytics to improve sales execution and profitability. You will lead multiple initiatives designed to streamline front-end sales processes and create a more efficient, data-driven customer experience. The position requires close collaboration with sales, finance, operations, customer service, product management, engineering, purchasing, and marketing teams. You will own critical dashboards, reporting processes, CRM capabilities, and forecasting activities that support executive decision-making and strategic planning. The role also provides an opportunity to advance AI, automation, and digital transformation initiatives across the commercial organization. This is a high-impact, remote opportunity for a commercially minded professional who enjoys solving complex problems, improving processes, and turning data into actionable business results ### Accountabilities: - Lead multiple concurrent projects focused on improving, upgrading, and optimizing commercial and sales processes to increase efficiency, strengthen execution, and enhance the customer experience. - Maintain the architecture, performance, and data governance of business intelligence solutions, including Power BI dashboards and reports. - Develop and maintain executive-level dashboards and scorecards covering orders, sales, backlog, forecast accuracy, pipeline health, quote activity, price realization, margin performance, and key growth initiatives. - Establish and continuously improve sales, order, and demand forecasting processes using business intelligence tools, CRM data, and cross-functional business input. - Lead customer segmentation, account prioritization, and commercial analytics initiatives to support resource allocation, growth planning, and strategic account management. - Serve as the primary CRM strategy and adoption champion, supporting system design, implementation, training, data quality, reporting, administration, and ongoing improvements. - Implement and support CRM configuration changes, including workflows, approval processes, field modifications, dashboards, reporting views, and user adoption initiatives. - Establish win/loss reporting and competitive intelligence processes to improve sales pursuit effectiveness and commercial decision-making. - Manage new product introduction opportunity tracking from concept through start of production and revenue realization. - Support pricing strategy, margin analytics, and quote-to-order process optimization. - Lead the development of commercial automation initiatives, including lead routing, customer-facing tools, and quote-to-order enhancements. - Drive AI, automation, and digital transformation initiatives that improve sales productivity, reporting efficiency, analytics, and business intelligence capabilities. - Build strong relationships with business leadership and cross-functional teams to align commercial initiatives with strategic priorities and business goals. - Apply data-driven insights to identify opportunities for continuous improvement, scalable processes, and greater commercial efficiency. - Perform additional responsibilities as assigned. ## Requirements - Bachelor’s degree in Business, Marketing, Engineering, or a related field; an equivalent combination of education and relevant experience may be considered. - 3+ years of experience in sales operations, sales, marketing, finance, analytics, or another related commercial function. - Experience working in a fast-paced, metrics-driven environment while managing multiple priorities and making timely, strategically aligned decisions. - Strong proficiency with CRM systems such as Salesforce, Power BI, and sales reporting tools, preferably including prior administrator or super-user experience. - Advanced proficiency with Microsoft Excel, PowerPoint, Word, Teams, OneNote, and SharePoint. - Experience using AI tools, including Microsoft Copilot, to improve process efficiency, automate reporting, analyze data, and increase sales productivity. - Ability to present complex information clearly and effectively to audiences across sales, operations, finance, and business leadership. - Strong interpersonal, project management, communication, analytical, and motivational skills. - Exceptional attention to detail and a demonstrated ability to build scalable processes and identify operational efficiencies. - Understanding of common commercial practices and the ability to identify continuous improvement opportunities across sales, reporting, forecasting, and order management. - Experience in instrumentation, industrial controls, heavy-duty or commercial vehicles, mobile machinery, construction, food equipment, or similar B2B industrial markets is preferred. - Experience with Oracle ERP software is preferred. - Salesforce Administrator certification or equivalent CRM administration experience is preferred. - Experience supporting long-cycle sales processes, OEM customers, custom-engineered solutions, forecasting, quoting, and cross-functional commercial execution is preferred. - Demonstrated willingness and ability to identify appropriate AI use cases, critically evaluate AI-generated outputs, and apply AI tools to improve productivity, decision-making, quality, and cost efficiency. - Ability to work independently and collaboratively while maintaining strong stakeholder relationships. - Residence in or near Aurora, Illinois, is preferred but not required. - Willingness to travel as required. ## Benefits - Competitive compensation. - Holiday pay and paid time off. - Health, vision, and dental insurance. - 401(k) plan with company matching. - Flexible spending accounts (FSAs). - Health savings account (HSA) with employer contribution. - Life insurance and disability insurance. - Family medical leave. - Paid parental leave. - Employee referral program. - Tuition reimbursement program. - Employee assistance program. - Remote work arrangement within the United States. - Opportunities to work in a fast-paced environment with meaningful commercial impact. - Opportunities for career advancement within the business unit and across the broader organization. - Exposure to AI, automation, business intelligence, CRM transformation, and commercial strategy initiatives.