Commercial Facilities Manager

Job description

In this role, you enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost‑efficient facility management services that meet business needs and support both short‑ and long‑term asset performance. You oversee maintenance, supplier management, lifecycle planning, energy efficiency, and cross‑functional collaboration to ensure safe, compliant, and reliable facility operations across all sites. You are a proactive and structured facility management professional with strong technical understanding, solid planning and analytical skills, and the ability to coordinate multiple stakeholders. You combine operational excellence with a long‑term asset mindset, ensuring quality, safety, sustainability, and financial responsibility in all FM activities. Some of your responsibilities include: Responsible for the full FM scope, including Energy & Utilities, Cleaning, Waste & Pest Management, Technical installations, Building Maintenance, and Shopfitting maintenance. Act as the FM Category Manager, owning the end‑to‑end: defining strategy, standards, steering suppliers, managing performance, and driving cost always in line with the global FM Strategy. Lead or co‑lead sourcing and procurement of Facility Service Providers, acting as subject‑matter support to the Procurement Specialist. Provide operational input for new stores and rebuilds to secure long‑term cost and quality levels. Secure the facility service delivery and facility projects in the Sales Market portfolio based on the agreed requirements and planned activities. Ensure all asset, reactive work and PPM data is accurate, current and fully maintained in the global FM system (Planon), including lifecycle Capex/Opex planning and project records. Manage, monitor and follow up actual costs vs. budget as well as quality performance, Responsible to monitor and report on site energy consumption, drive energy reduction initiatives to optimize efficiency and mitigate energy cost, in line with the global defined energy targets. Work closely with Sales Market C&F Manager to implement the market facility strategy and translate into operational activities and actions. Collaborate with Global C&F in order to optimize the site portfolio’s efficiency as well as other facility cost and quality performance. WHO YOU ARE ​ We welcome applicants who are: Relevant leadership experience within Facilities Management, Engineering, Business Administration, or construction and/or real estate. Analytical and methodical in problem solving. Experienced working with CAFM systems (e.g., Planon). Proficient in MS Office (Outlook, Excel, PowerPoint), Power BI, and MS Teams. Experience working with several stakeholders in a cross‑functional environment. Proven track record in activity‑based budgeting and operational planning. Experience in energy management is meriting. Background in the retail industry and experience in large international organisations. WHO WE ARE​ H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ WHY YOU’LL LOVE WORKING HERE ​ At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, & Other Stories, ARKET, Singular Society and Sellpy. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. JOIN US​ Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​ Take the next step in your career together with us. The journey starts here.​ Additional information This is a permanent position, based in our London Support Office. ​ *For more information on how we process your personal data, please see our Privacy Notice. ** W e are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you not to attach a cover letter to your application.