Commercial Host

Job description

IN ART WE TRUST Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open-minded, energetic, and ready to be part of something exciting. WHAT MOCO OFFERS Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow. Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation. Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong. In addition, we provide the following benefits: From £12.71 per hour, for applicants aged 21 and over Joining an international, inspiring and enthusiastic team Work in a spectacular setting, in London's West End, embracing a rich cultural diversity Opportunity to develop yourself and to execute your ideas Exclusive discounts on gift shop items and free admission to enjoy our art with your loved ones A fun social calendar of internal team events THIS IS YOU The Commercial Host is the museum’s front-facing sales and marketing ambassador, responsible for driving ticket, membership, and promotional sales while delivering visitor experiences. They are the first point of contact for all visitors, acting as Moco’s ambassadors by combining energy, knowledge, and professionalism to engage them, answer questions about the museum, and promote Moco’s offerings, including group tickets, memberships, and the ‘Pink Experience’. Commercial Hosts are empowered to enhance each visitor’s journey. Whether through personalised touches, upselling opportunities, or guiding guests through tickets, concessions, and special offers. They combine an understanding of Moco Museum’s art and experiences with strong sales skills to maximise revenue and ensure every visitor leaves informed, inspired, and excited to return. In addition to their commercial responsibilities, Commercial Hosts may be required to act as a Runner during busy periods or operational needs. This involves supporting colleagues across the visitor journey by assisting with queue management, replenishing materials, delivering supplies, providing wayfinding support and responding to operational requests to ensure the smooth and efficient flow of visitors throughout the Museum. KEY RESPONSIBILITIES Welcome visitors with warmth and professionalism, serving as the museum’s first point of contact. Promote and sell tickets, memberships, special experiences and store promotions. Distribute promotional materials and engage with guests to drive awareness of Moco Museum’s offerings and events to the public. Achieve daily sales conversion targets (30% - 40% conversion rate) and contribute to overall museum revenue. Answer visitor questions confidently about tickets, memberships, events, concessions, and artworks. Proactively engage with visitor feedback to boost reviews and enhance guest satisfaction. Make decisions to enhance visitor experiences, such as offering complimentary tickets or personalised touches. Provide direction. Collaborate with the Visitor Experience Hosts to align promotional efforts with marketing goals. Ability to work independently and outdoors. REQUIREMENTS Fluent in English; other languages are a strong advantage Friendly, approachable, and energized by human interaction Previous customer service or hospitality experience is essential Reliable, punctual, and able to work weekends and evenings (the museum is open daily) A team player with strong communication skills Curious, creative, and takes initiative Enthusiasm for modern and contemporary art is a plus Must be eligible to work in the UK Availability to start in mid July Act as a Runner when required, providing operational support across the museum by assisting with visitor flow, delivering supplies and materials, replenishing visitor-facing areas, responding to operational requests and supporting colleagues during busy periods. IN YOU WE TRUST Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you? If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.