Commercial HVAC Service Team Leader

Job description

**Our Mission** Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy. Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles. **WHY Join Hiller** At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career. Here are even more reasons to join the Happy Hiller Team! - Our Family Owned & Care Culture - OUR VALUES - Healthy Work/Life Balance - Established Career Paths - Advancement Opportunities - Year-round work – NO LAYOFFS - 401k Plan w/ Company Match - Employee Referral Program - Regular Performance Reviews - Paid Training in our state-of-the-art facility **Benefits** Medical, Dental & Vision insurance Long and Short-term disability Company paid $50,000 life insurance Company paid vacation Paid holidays Medical Flex Spending accounts – Family care **Responsibilities:** • Create a positive customer experience by ensuring all team members are properly trained to complete jobs correctly the first time with quality, care, and to applicable codes to avoid refunds and recalls. • Consistently provide accurate True Transparency pricing. • Mentor and develop technicians under his/her care to achieve the desired performance metrics. • Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet. • When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. • Present repair options to include cost using the options sheet. • Support technicians and apprentices on troubleshooting issues as needed. • Complete all required documentation on services and collect, record, and deliver fees to designated office administration. • Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly. • Record all material used or consumed on the job for job costing and replenishing. • Facilitate rescheduling customer appointment if call is not complete. • Transport materials and tools to the job site and provide proper accounting of assigned tools. • Coordinate with other departments to ensure appropriate job objectives are met effectively and completely. • Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the technician team. • Perform other duties as assigned. **Position Requirements:** • A High School diploma or general education degree (GED) required. • A minimum of 2-Years experience preferred but not required in commercial maintenance, troubleshooting and correcting diverse commercial HVAC service issues. • EPA Certified required. • A valid driver’s license and approved to drive by the Company’s insurance carrier. • Must be highly organized with good attention to detail and follow through. • Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals. • Team player working in a team environment. • Excellent customer service skills with desire to exceed customer expectations. • Must be able to use a computer tablet, smart phone and read a map or follow GPS. **Physical Requirements:** • Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time. • The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. • Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices). • Occasionally work from heights 15 feet or higher above ground. • Carry a 24-foot extension ladder alone and / or a 40-foot extension ladder with a fellow co-worker on most jobs.