Commercial Lending System Administrator

Job description

Axos Bank Target Range: $70,304.00 /Yr. - $90,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 12.5% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job The Commercial Lending Systems Administrator supports and optimizes commercial lending platforms, serving as the primary triage point for system issues. This role partners closely with business users, IT teams, and vendors to identify root causes, configure solutions, and maintain platform stability. It is a hands-on role suited for a systems-savvy problem solver with a strong understanding of end-to-end commercial lending processes and a passion for working at the intersection of operations and technology. Responsibilities: Own intake, triage, and prioritization of bugs and system issues across commercial lending platforms (e.g., LoanIQ, nCino, Cash Suite, DataScan, Moody’s ABS) Partner with business units to understand reported issues, validate impact, and determine root cause Perform detailed root cause analysis (RCA) and identify recurring themes and systemic gaps Configure systems where appropriate (within approved access) to resolve issues or implement improvements Collaborate with IT, vendors, and platform teams to drive resolution of defects and enhancements Translate business process gaps into clear functional requirements and defect documentation Track issues through resolution, ensuring timely communication and stakeholder alignment Identify opportunities to improve processes, controls, and system usage based on issue trends Serve as a subject matter expert for commercial lending workflows and platform behavior Qualifications: Bachelor's degree 3+ years of experience in business systems analysis, production support, or platform operations within financial services Strong experience supporting commercial lending systems (LoanIQ, nCino, or similar platforms strongly preferred) Deep understanding of commercial lending processes, workflows, and data Proven ability to conduct root cause analysis and synthesize complex issues into actionable insights Experience working with IT teams and vendors to resolve production issues Comfort operating with system configuration access (non‑developer role) Excellent critical thinking, problem‑solving, and communication skills Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. E-Verify and Right to Work Notices Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)