Commercial Management Office (CMO) & Logistics Support

Job description

Manage end-to-end order processing for customer, intercompany, and supplier orders, ensuring accuracy, timely execution, and compliance with company procedures. Coordinate outbound and inbound order fulfillment, including material availability checks, delivery scheduling, purchase and sales order creation, and shipment coordination. Serve as the primary point of contact for customers and internal stakeholders, including Sales, Operations, Engineering, Finance, Logistics, and Yard teams, to ensure seamless order execution and customer satisfaction. Communicate proactively regarding product availability, delivery schedules, order status, changes, and potential delays. Coordinate material transfers and intercompany transactions, including import/export documentation and logistics requirements. Monitor inventory availability, identify shortages, and coordinate replenishment or equipment transfers with Operations and Logistics teams. Manage backorders and ensure timely resolution while keeping stakeholders informed. Process pricing, billing, credit requests, freight charges, and order confirmations accurately in accordance with commercial policies. Resolve order-related issues, including complaints, damaged or incorrect deliveries, shortages, and system discrepancies, implementing corrective actions where required. Support monthly closing activities through accurate transaction processing and reporting. Prepare and maintain regulatory and compliance reporting, including Carbon Border Adjustment Mechanism (CBAM) reporting where applicable. Identify opportunities to improve commercial processes, order management efficiency, and customer service. Participate in cross-functional projects and support additional business initiatives as assigned. Comply with AT-PAC policies, safety standards, and business practices. 3–5 years of experience in Commercial Operations, Customer Service, Supply Chain, Order Management, or a related field. Experience in the construction, manufacturing, industrial, or rental equipment industry is preferred. Experience working with ERP systems; experience with enterprise resource planning (ERP) systems is preferred. Proficient in Microsoft Office, particularly Excel and Word. Strong analytical, organizational, and problem-solving skills. Excellent communication and stakeholder management skills. Customer-focused with the ability to manage multiple priorities in a fast-paced environment. Proactive, detail-oriented, and solution-oriented. Ability to work collaboratively across cross-functional teams. Strong commitment to accuracy, continuous improvement, and customer satisfaction. Advanced English required. As a customer-focused organisation, we understand that our greatest assets are our employees, which is why we are consistently looking for talented professionals who are keen to develop their career in this challenging industry. Come on board and be part of AT-PAC! As part of the newly established division umdasch Industrial Solutions , which unites AT-PAC and Doka under the umbrella of the Umdasch Group , AT-PAC is a globally recognized leader in scaffolding solutions. With a strong focus on industrial clients, AT-PAC serves scaffolding companies and industrial service providers across a wide range of sectors. Within the Umdasch Group, AT-PAC acts as the center of excellence for scaffolding technology , ensuring a unified supply chain model and seamless exchange of knowledge and resources across divisions. Looking ahead, AT-PAC continues to strengthen its position as a technological frontrunner , focusing on the continuous optimization of its scaffolding systems and digital solutions. As part of our global growth strategy, we remain committed to safety, efficiency, and technological excellence —core elements of our value proposition. Our goal is to drive the success of large-scale industrial projects worldwide through intelligent and sustainable scaffolding solutions.