Help us make a difference as a Commercial Manager at Biffa.This role is working from home, covering the South, with occasional national travel as required.A quick look at the role:To retain, develop and grow the customer base, identifying and securing new key accounts and building a strong pipeline within our Landfill division by providing an industry leading customer service. The Commercial Manager will work closely with clients across both the private and public sectors, supporting landfill operations nationally.Your core responsibilities.Actively seek new leads in order to grow the customer base, secure new key accounts and build a pipeline to achieve the Division’s Balanced Business Plan.Actively manage and develop existing customers to maximise the value from the account leading to increase profitability for the Division.Work with the rest of the Commercial Team to develop and implement innovative commercial and marketing strategies to retain and attract new customer bases. Also to contribute to the annual budgeting process of applicable business units.Provide a high level of customer service by resolving wherever possible contractual and commercial complaint escalations in a timely and professional manner in order to retain the customer.To work in partnership with Site Managers and the Divisional Senior Leadership Team to explore and deliver new services or improve existing services to increase service efficiencies.Carry out any other such reasonable job-related tasks as the company may require you to undertake from time to time.The understanding and experience of compliance with industry regulators such as the Environment Agency and HMRC is a fundamental part of this role. Our essential requirements.Degree level or equivalent in Environmental, Sales, Marketing, Commercial Management or similar Sales, project management, customer account management, technical management or similarAchieving clearly defined service level agreements and KPI’s including customer service and financial deliveryKnowledge of the UK waste management sectorAbility to travel throughout the UK.You will be expected to spend occasional nights away from home.Desirable.Member of Institute of Sales and Marketing Management or similarCIWM membershipCOTCHands on experience within the Commercial function in the Waste management sectorEnvironmental complianceAnd here’s why you’ll love it at Biffa.Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.Car or allowance.Generous pension scheme.Retail and leisure discounts.Holiday and travel discounts.Life cover.Changing the way the people think about waste.At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.Dedicated to diversity.Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Help us make a difference as a Commercial Manager at Biffa.
This role is working from home, covering the South, with occasional national travel as required.
A quick look at the role:
To retain, develop and grow the customer base, identifying and securing new key accounts and building a strong pipeline within our Landfill division by providing an industry leading customer service. The Commercial Manager will work closely with clients across both the private and public sectors, supporting landfill operations nationally.
Your core responsibilities.
- Actively seek new leads in order to grow the customer base, secure new key accounts and build a pipeline to achieve the Division’s Balanced Business Plan.
- Actively manage and develop existing customers to maximise the value from the account leading to increase profitability for the Division.
- Work with the rest of the Commercial Team to develop and implement innovative commercial and marketing strategies to retain and attract new customer bases. Also to contribute to the annual budgeting process of applicable business units.
- Provide a high level of customer service by resolving wherever possible contractual and commercial complaint escalations in a timely and professional manner in order to retain the customer.
- To work in partnership with Site Managers and the Divisional Senior Leadership Team to explore and deliver new services or improve existing services to increase service efficiencies.
- Carry out any other such reasonable job-related tasks as the company may require you to undertake from time to time.
- The understanding and experience of compliance with industry regulators such as the Environment Agency and HMRC is a fundamental part of this role.
Our essential requirements.
- Degree level or equivalent in Environmental, Sales, Marketing, Commercial Management or similar
- Sales, project management, customer account management, technical management or similar
- Achieving clearly defined service level agreements and KPI’s including customer service and financial delivery
- Knowledge of the UK waste management sector
- Ability to travel throughout the UK.
- You will be expected to spend occasional nights away from home.
Desirable.
- Member of Institute of Sales and Marketing Management or similar
- CIWM membership
- COTC
- Hands on experience within the Commercial function in the Waste management sector
- Environmental compliance
And here’s why you’ll love it at Biffa.
- Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
- Car or allowance.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Life cover.
Changing the way the people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company. We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation servicesOur VisionTo be the leader in UK sustainable waste management.Our PurposeWe're here to change the way people think about waste.Our values truly reinforce what we are all about:• We act as a team- We are working towards a common goal- We look out for each other- We all have an equal voice and respect each other• We make things happen- We are hands on and get stuck in- We find a way- We go the extra mile and always deliver • We do the right thing- We are honest, transparent and responsible for our actions- We keep our promises- We build trust by being consistent and fair• We take pride in what we do- We continually develop our knowledge and expertise- We know our work matters- We take price in a job well done We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.
Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company.
We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation services
Our Vision
To be the leader in UK sustainable waste management.
Our Purpose
We're here to change the way people think about waste.
Our values truly reinforce what we are all about:
• We act as a team
- We are working towards a common goal
- We look out for each other
- We all have an equal voice and respect each other
• We make things happen
- We are hands on and get stuck in
- We find a way
- We go the extra mile and always deliver
• We do the right thing
- We are honest, transparent and responsible for our actions
- We keep our promises
- We build trust by being consistent and fair
• We take pride in what we do
- We continually develop our knowledge and expertise
- We know our work matters
- We take price in a job well done
We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.
