Commercial & Operation Analyst - New Vertical

Job description

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. ABOUT THE ROLE We are looking for a Commercial Operations Specialist based in Milan to support the execution of the commercial strategy for Deliveroo’s New Verticals business in Italy. You will translate commercial priorities into clear actions, coordinate cross-functional initiatives and develop processes that enable consistent execution and support business growth. This is an individual-contributor role for someone who combines analytical skills with a practical and structured approach, and who is comfortable bringing clarity to complex topics and working with multiple stakeholders. What You'll Be Doing - Build reporting and analyses to monitor business performance, identify gaps and opportunities, and provide the insights needed to guide business decisions. - Translate commercial priorities in structured plans and performance frameworks that support execution. - Develop and improve the tools, processes and data routines that enable commercial teams to operate effectively and consistently. - Coordinate the operational delivery of cross-functional initiatives, tracking execution, budgets and business impact. Requirements - Strong analytical skills and confidence working with large datasets. Advanced Excel or Google Sheets skills are essential, while SQL and business-intelligence tools are a strong advantage. - Familiarity with leveraging AI tools (e.g., ChatGPT/Claude) to speed up data transformation, automate routines, and extract fast insights. - An innovative mindset with a passion for integrating emerging AI-driven tools into daily operational workflows. - Experience in Commercial Operations, Sales Operations, Business Operations, Strategy & Operations, consulting or a similarly analytical and execution-focused role, combined with strong commercial judgement and a solid understanding of growth drivers and unit economics. - Ability to translate complex data into clear dashboards, actionable insights and compelling presentations for both operational teams and senior stakeholders. - A hands-on and detail-oriented approach, combined with the ability to understand the broader business question, prioritise high-impact work and operate autonomously in a fast-moving environment. - Fluency in Italian and English. WORKPLACE & BENEFITS At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Compensation - National Collective Agreement (CBA): CCNL Commercio e Terziario - Classification Level: Livello 3 The total target compensation for this role is €35.000 – €45,000 gross per year. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner! Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability.