Commercial Operational Excellence Specialist

Job description

Function: The Supply & Commercial Analyst supports commercial and supply decision-making through reporting, forecasting, CRM management, commercial analytics, and operational improvement initiatives. The role acts as a key coordination point between Commercial, Supply, Customer Service, and global support teams to drive performance, operational efficiency, and business growth. Key Responsibilities: Commercial Reporting & Performance Analysis Prepare and distribute daily, weekly, and monthly commercial reports, including volume, margin, LOB, and terminal performance. Analyse sales and commercial performance trends and provide actionable insights. Conduct ad hoc analysis to support commercial growth and decision-making. Commercial Support & Tender Coordination Maintain commercial data, contract summaries, and customer records across B2B, Retail, Aviation, and Lubricants. Support contract renewal processes and maintain visibility on key commercial agreements. Track tender opportunities and prepare commercial offers and tender submissions. Prepare and edit weekly commercial review presentations and related business updates. Forecasting & Business Planning Coordinate sales inputs for budgeting and forecasting processes. Consolidate and share forecasts with Supply and Business Support teams. Analyse actual vs forecast performance and identify key drivers behind variances. Assist the Supply manager with the supply planning across the network. CRM & Commercial Excellence Lead CRM review sessions and drive improved pipeline quality and system utilisation. Act as PNG focal point for CRM administration, user training, access management, and system support. Coordinate with global and IT teams on CRM enhancements and digitalisation initiatives. Operational Improvement & Cross-Functional Coordination Coordinate capture and reporting of Operational Improvement (OI) initiatives across PNG. Support process improvement and operational excellence programs. Act as a key liaison between Commercial, Supply, Finance, Customer Service, and global support teams. Requirements: Qualifications & Experience: Degree in Business, Commerce, Engineering, Supply Chain, or related discipline. Experience in commercial analysis, reporting, supply, or business support roles. Minimum of 3 years’ experience in a similar role; preferably from a fuel or fast – phase industry such as Fast-Moving Consumer Goods, Manufacturing and Logistics. Candidates outside of the above industries with a background or degree in Computer Science or Data Analytics with a strong commercial focus may also be considered. Skills Advanced computer proficiency, particularly in Microsoft Excel and data analysis tools Strong business and commercial understanding with exposure to sales operations Effective stakeholder management, communication, and presentation skills Strong teamwork and collaboration capability across cross-functional teams High attention to detail with the ability to manage multiple priorities and deadlines Fluency in English and local language(s) Core Competencies Strong numerical and analytical capability Negotiation and influencing skills Effective written and verbal communication Collaboration, partnership, and teamwork mindset Innovation and continuous improvement orientation Strong interpersonal and relationship management skills Good organizational and planning capability Key Relationships: Internal - Management, Sales Team, Business Support Management Team, Finance & Operations Teams External – Customers, Retail Partners.