Commercial Operations Lead

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Purpose of the Job (overall high level summary of the job) A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. As the Commercial Operations Lead, you will be a key enterprise partner, driving the company’s success through operational excellence. You will be responsible for leading and developing the supply chain strategy, establishing robust governance for key commercial processes, and championing continuous improvement initiatives. This role requires a strategic leader who can optimize costs, maximize customer satisfaction, and enhance efficiency across the organization, focusing on both internal and external stakeholders. Role-Specific Accountabilities (the primary tasks and responsibilities this job is expected to perform) Supply Chain Strategy: Develop and implement mid and long-term strategies for an optimized logistics operation. Enhance the overall order management process to improve delivery lead times and customer satisfaction. Identify, select, and manage key service providers (e.g., 3PL) and develop KPIs to measure performance. Collaborate with APAC/Global teams to drive end-to-end supply chain efficiencies. Business Process Excellence: Develop and implement end-to-end processes and governance for key commercial functions. Instrument Lifecycle Management: Work cross-functionally to simplify instrument processes, lower the Instrument CDI, and adopt automation for better tracking. Contract Lifecycle Management: Manage the overall process and policies for deal masters, contract creation, and amendments; review and update customer agreement templates. Price Lifecycle Management: Oversee the process and governance for price reviews, setting, and deletion. Operational Excellence: Lead and drive continuous process improvements by adopting sustainable solutions and engaging stakeholders across end-to-end processes. Drive automation to reduce manual and repetitive tasks, navigating the complexities of the internal and external environment. QUALIFICATIONS Experience and Competencies: Leadership & Initiative: A proven ability to lead teams, identify end-to-end process improvement opportunities, and develop programs to maximize efficiency. Business Acumen: Understand market opportunities, competitive threats, and organizational strengths to manage priorities and develop optimal responses. Result Focus: Demonstrate persistence and perseverance to achieve desirable business outcomes. Customer Orientation: A strong desire to assist team members and look for long-term benefits for both the customer and the organization. Interpersonal Skills: The ability to display patience, cooperativeness, and a professional presentation in all dealings. Industry Experience: Bachelor's or Master's degree in Supply Chain Management, Business Administration, Finance, or a related field. 7+ years of progressive experience in supply chain, commercial operations, or business process management, preferably in the healthcare or diagnostics industry. Demonstrated experience in a leadership or management role. Strong knowledge of ERP systems (e.g., SAP) and process improvement methodologies (e.g., Lean, Six Sigma). Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.