Commercial Operations Manager

Job description

While we welcome applications from everywhere, please note that at this stage we are prioritizing candidates who are already based in Stockholm and eligible to work in Sweden without visa sponsorship. We are Bambuser, and we're reshaping commerce. Video has quickly become one of the most powerful ways for brands to engage, inspire and convert consumers. At Bambuser, we're helping some of the world's most recognized brands transform how they sell online through live shopping, shoppable video and interactive commerce experiences. Brands like LVMH, Audi, Sephora, Decathlon and Sonos use our platform to create richer, more engaging customer experiences. But building great products is only part of the equation. Behind every customer relationship is a complex journey involving contracts, procurement processes, subscriptions, billing, renewals and commercial operations. As we grow, ensuring those journeys run smoothly becomes increasingly important. That's where you come in. About the role The Challenge At Bambuser, closing a deal is only the beginning. Our customers are global brands with complex procurement requirements, contract negotiations, subscription agreements and billing processes. Turning a signed agreement into successful revenue realization requires coordination across Sales, Customer Success, Finance and the customer themselves. Over the last five years, we've built a strong Quote-to-Cash foundation. Now we're looking for someone to take ownership of it, improve it and help shape what comes next. You'll inherit processes that work. Your challenge is to make them more scalable, more efficient and better connected through systems, automation and operational excellence. You'll also sit closer than almost anyone to the realities of our customers. You'll see where deals slow down, where procurement becomes a blocker, where customers challenge value, and where operational friction impacts revenue. If you enjoy bringing order to complexity, solving commercial problems and improving how businesses operate, you'll thrive in this role. About the Team This role sits in Sales, Customer Success and Finance. You'll partner with commercial teams to support customer agreements, renewals, procurement processes and operational challenges. You'll also work alongside Finance to ensure revenue moves smoothly from contract signature through billing and collection. As Bambuser continues investing in automation and AI, you'll collaborate with our Operations Architect and leadership team to identify where technology can create real leverage, so our people spend more time on the work that makes them exceptional. This role offers a unique opportunity to influence how revenue operations evolves at Bambuser and how our commercial teams scale in the years ahead. What You'll Own Commercial & Quote-to-Cash Operations Own the operational journey from signed agreement to billing handover. Manage contracts, renewals, amendments and subscription changes. Support contract negotiations and redlining processes. Coordinate customer procurement and purchase order requirements. Ensure billing readiness and commercial accuracy. Resolve customer-facing operational, contractual and billing-related queries. Partner with Sales, Customer Success and Finance to keep revenue moving efficiently. Salesforce & Revenue Systems Own Salesforce as the commercial source of truth. Drive CRM adoption, data quality and process governance. Build reporting, visibility and workflows that help teams make better decisions. Ensure our systems scale with the business. Revenue Operations & Business Improvement Use systems, automation and AI to create leverage across the revenue organization. Surface insights that improve customer experience, retention and revenue realization. Turn operational complexity into scalable ways of working. What We're Looking For Required Experience working in a SaaS or subscription-based business. Strong understanding of Quote-to-Cash processes. Experience managing contracts, subscriptions and recurring revenue operations. Strong Salesforce knowledge and confidence acting as a CRM super user. Excellent organizational skills and attention to detail. Strong communication and stakeholder management skills. Ability to work cross-functionally across Sales, Customer Success and Finance. Fluent English. Nice to Have Experience supporting enterprise customers and procurement processes. Experience with contract negotiations and redlining. Experience with workflow automation and process improvement. Experience working with AI tools and automation initiatives. Experience with subscription billing, ERP or Revenue Operations platforms. Why this role at Bambuser? Video commerce is taking off, and we're looking for brilliant people to join our tight-knit and ambitious team as we go after a massive opportunity and establish Bambuser as the reference in the space. As our Commercial Operations Manager, you'll have a horizontal view of the entire revenue engine, a direct line to senior leadership, and the opportunity to shape how the core of our business operates together. This is a unique opportunity to join a high-growth environment and work on some of the highest-impact challenges in the company. You'll not only shape systems and processes, but raise the ceiling for the people around you by removing friction, creating clarity and enabling them to spend more time doing what makes them exceptional. If you get energy from making teams more effective, solving complex operational challenges and building the foundations that help a company scale, you’re going to love it here.