Commercial Property Claims Case Manager

Job description

JOB TITLE: Commercial Property Claims Case Manager COMPANY DESCRIPTION HailSolve is a data-driven, boutique restoration firm based out of Nashville, TN. We currently work with over 350 million square feet of commercial real estate, consisting of industrial, office, and retail assets. We are a lean and growing company that takes pride in exceptional service and work-life balance. Our business is at the intersection of commercial properties, insurance relations, weather data, and property restoration. We are looking for people that are bright, enjoy working in a dynamic field, and understand what it means to operate with sophistication to a diverse portfolio of clients. JOB SUMMARY The Commercial Claims Project Manager works closely with external commercial insurance teams, clients, and internal HailSolve Teams to navigate the complexities of hail damage identification on commercial roofs. This role will focus on completing timely inspections, preparing detailed and thorough reports, and providing accurate estimates that allow for all parties to make informed decisions about the severity, restoration costs, and downstream effects of hail damage. Ideal candidates for the Commercial Insurance Relations Case Manager position are hands-on, technically competent professionals with a history of success within a Commercial Independent Adjusting Firm, Brokerage Firm , or Insurance Carrier. They will have a full understanding of the Insurance Settlement Process and what it means to operate as a technical expert and deliver accurate information that enables all parties involved to make informed decisions. This role requires a sophisticated understanding of adjusting, general business acumen, and high-dollar negotiations. You must also operate with transparency, integrity, and protect HailSolve's reputation as an exceptional service provider in an industry ripe with complexity and subjectivity. PRIMARY JOB RESPONSIBILITIES Conduct field inspections on commercial buildings to identify the extent of hail damage, obtain appropriate documentation, and prepare reports that document a roof system's damage and condition Review reports and insurance policies for coverage, terms, and exceptions Participate in business presentations when needed to facilitate positive outcomes Interface in a respectable professional manner with clients, adjusters, insurance brokers/carriers, engineers, and building consultants Prepare property damage estimates based on the evidence of hail damage to the exterior systems of commercial properties Draft and complete additional supplemental estimates as needed throughout a project Provide internal support to core functions within HailSolve, and complete other internal projects and work as required. JOB QUALIFICATIONS Relevant experience in insurance and real estate industries with regards to inspecting, scheduling, project management, and estimating insurance claim losses Proficient with Xactimate, Symbility, RS Means, or other estimating software Proficient in Microsoft Office or Google Suite with strong verbal and written communication skills Valid driver’s license and able to commute to office or project locations Strong analysis and critical thinking skills Able to meet deadlines while being detail oriented Strong interpersonal work ethic and leadership skills and qualities Exceptional customer service skills to support and solve our clients questions and requests Local and Overnight travel up to 2-4 days per week, including long drives and air travel ADDITIONAL REQUIREMENTS Able to navigate heights and climb ladders to reach multi-level roofs without assistance Carrying ladders and operating other pieces of field equipment are essential functions of the job Able to work extended hours on job sites as required Company Benefits 3 Weeks PTO 5 Paid Sick Days 12 Paid Holidays 2 Weeks Paid Parental Leave Employer Paid Health Insurance for Employee Employer Paid Life/AD&D Insurance Employer Paid Short Term Disability and Accident Insurance Dental, Vision, Voluntary Life, and Critical Illness Retirement Program with Company Match