Commercial Service Liaison

About HUB International HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. Why Choose HUB? Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: • are seeking a progressive work environment at a rapidly growing organization • have a desire to help others protect their future • have an entrepreneurial spirit and are challenged by the opportunity to grow the business • are focused on learning and development to enhance your industry knowledge and expertise • are a self-starter willing to invest time and energy to learn the technical aspects of our business • believe in integrity and building success by developing relationships with others GENERAL DESCRIPTION (SUMMARY, SCOPE, PURPOSE) Act as Mortgage Operations subject matter expert (SME) on assigned mortgage clients. Provide comprehensive and personal single-touch operational support to client(s) and Account Management. Maintains service standards in processing reports and managing projects. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist with tracking and reporting on all client-facing activities, recording key metrics and current projects/issues for onsite and/or online reviews, servicing guides. Support HFSDirect functions, including user set up, user training, technical troubleshooting, and client communication(s). Work with HFS management team on projects as necessary to provide internal and external client support, including but not limited to technical assistance, product and program training, project management, presentation coordination and preparation. Develop and maintain positive working relationships. Perform crisis management through prevention, resolution, and mitigation. Resolve escalated issues in a timely and professional manner. Identify and report areas of needed process improvement to immediate manager. Advocate on behalf of the client by identifying and implementing process or program improvements to improve efficiency. Perform routine check-in calls with assigned client’s key operational personnel. Maintain, report and manage minimum department performance quality with all work, including required data processing. Assist with major sales proposals and presentations as requested. Maintain a working knowledge and grow expertise in mortgage insurance tracking and lending. The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned by management, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Detail oriented Ability to supervise office operations and multiple tasks Requires a working knowledge of Windows computer environment & Office software Training and management experience Ability to work in fast-paced, multi-tasking environment Prior data analysis experience Knowledge of mortgage agreements, lending Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus Requires a high school diploma or equivalent Skills testing may be required prior to an interview LICENSING OR CERTIFICATION REQUIREMENTS None required PHYSICAL DEMANDS The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. QUALIFICATIONS To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements. This is role requires being on site full time. Five days per week in the office. Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.