Commercial Solutions Engineer - East Coast

Job description

ABOUT DASH0 Join Dash0 and help us define the future of observability. We are OpenTelemetry-native, building a delightful, simple, and AI-centric platform that eliminates vendor lock-in and meaningless toil. Shape a product that developers love—all with transparent pricing and cost-control built in. The Opportunity As an Commercial Solutions Engineer, you will act as a trusted technical advisor to our largest customers and prospects. You'll bridge the gap between product and customer outcomes — designing, demonstrating, and validating Dash0's technical capabilities in real-world enterprise environments. You'll partner with sales and product teams to deliver high-impact Proofs of Concept, guide observability architecture discussions, and ensure customers realize the full technical value of Dash0. This is a US-based remote role with business travel required. This role is can be remote and can be based anywhere on the East Coast, with a preference for Boston or NYC. Note: Your internal title would be a Solutions Architect. Our Solutions Engineers work across both Pre-Sales and Post-Sales! What You'll Do - Design and architect observability solutions leveraging OpenTelemetry, Kubernetes, and cloud-native technologies - Translate complex customer requirements into scalable, performant Dash0 implementations - Develop and execute Proofs of Concept that highlight Dash0's differentiated technical capabilities - Deliver engaging technical demos and presentations tailored to engineering and executive audiences - Partner with Account Executives throughout the sales cycle to position Dash0 as the technical solution of choice - Provide architecture guidance on observability setup, telemetry data modeling, and OpenTelemetry collector design - Create and maintain reusable demo environments, reference architectures, and POC templates - Contribute to technical content — blog posts, conference talks, and documentation that drive community engagement What You Bring - Deep technical knowledge in Kubernetes, OpenTelemetry, observability pipelines, and distributed tracing - Hands-on experience with instrumentation, telemetry data ingestion, and performance optimization - Strong understanding of modern DevOps, SRE, and platform engineering practices - Proven ability to create and execute technical demos, architectures, and POCs that prove business value - Strong technical communication skills — you can explain complex observability concepts clearly to engineers and decision-makers alike - Collaborative mindset — you work seamlessly across Sales, Product, and Engineering teams to drive results - Problem-solving instinct — you thrive on diagnosing and resolving technical challenges with creativity and precision Nice to Have - Experience working in a pre-sales or Sales Engineering capacity at a B2B SaaS company - Active contributions to OpenTelemetry or the broader observability ecosystem - Familiarity with CRM tools like Salesforce or HubSpot - Experience in a high-growth, venture-backed startup environment Why Dash0 This is a unique opportunity to help build a generational company. Dash0 is backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures and led by a founding team with decades of experience in observability. We're in the middle of a massive growth phase after our Series B — and we're just getting started. If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one — this is it. What we offer: - Competitive salary & meaningful equity participation — you'll own part of what you're building - Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich - €60/month phone & internet allowance - Location-specific benefits - Collaborative, fast-moving team culture with a builder mindset - Clear path for career growth and development - Direct access to founders and leadership