Commercial Support Administrator

Job description

Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment. Do you want to join a dynamic, high-performing national Commercial Support team that powers our sales organization from behind the scenes? At Air Liquide, we believe your evolution is the engine of our innovation. As a world leader in gases, technologies, and services for Industry and Health, we empower our teams to deliver seamless commercial experiences that drive long-term partnership success. We have an exciting opportunity for a customer-focused Commercial Support Administrator to join our team based in Wacol, QLD. Reporting to commercial support leadership, you will play a pivotal role in account creation, pricing governance, and customer onboarding—ensuring every new customer transitions effortlessly into our business. How will you CONTRIBUTE and GROW? In this essential operational support role, you will bridge internal commercial processes with superior customer onboarding. Your daily mission will focus on five key pillars: Seamless Customer Onboarding: Introduce new customers to Air Liquide, expertly guiding them through the initial integration process to elevate quality and customer satisfaction from day one. Pricing Governance & Offer Alignment: Liaise closely with Sales Managers, Sales Representatives, and Sales Support teams to ensure pricing offers strictly align with standard price structures, contract frameworks, and corporate policies. Accuracy & Processing Efficiency: Manage account creations and pricing updates within designated timeframes, maintaining total data integrity and procedural compliance. Commercial Guidance & Advisory: Serve as an internal point of contact for the commercial team, providing clear guidance on pricing maintenance and compliance with Air Liquide policies. Continuous Improvement (C-IMP): Partner with the IM Commercial Support Team Leader to identify and execute process improvements that streamline commercial workflows and enhance the overall customer journey. Safety Stewardship: Operate in strict accordance with the Air Liquide Group’s safety principles, standards, policies, and operational procedures. Are you a MATCH? We are looking for a proactive, detail-minded communicator who excels in sales administration and customer support. You will bring: Relevant Experience: 3+ years of experience in customer service, commercial support, or department-level administrative functions. Precision & Detail Orientation: Exceptional attention to detail with proven capability in checking pricing consistency and executing complex administrative tasks accurately. Communication & Collaboration: Outstanding verbal and written communication skills with the ability to liaise effectively across cross-functional sales reps, internal teams, and leadership. Task Management & Agility: Strong organizational skills with the ability to multitask in a fast-paced setting without compromising quality or losing follow-through. Autonomy & Teamwork: Ability to work independently with minimal supervision while actively contributing to a supportive, dynamic national team environment. We Offer We provide a supportive, collaborative environment designed to back your long-term career growth: Financial Security & Perks: Competitive base salary, 14 weeks paid parental leave , fully funded Salary Continuance Insurance , superannuation options, and novated leasing. Health & Personal Benefits: Private health insurance discounts, free LPG refills for personal/home BBQ use, annual flu vaccinations, health screenings, and confidential EAP support. Exclusive Savings: Access to our employee benefits portal featuring discounts across 350+ major Australian and New Zealand retailers. Global Ecosystem: Global employee stock purchase options, comprehensive training, and clear national and international career progression pathways across 60+ countries. About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.