Commercial Support Specialist

Job description

The Impact You'll Make Join Danfoss Drives as a Commercial Support Specialist in Uxbridge, UK , and play a key role in creating a seamless experience for our customers. You will help ensure customers receive accurate information, timely support, and reliable service throughout their journey with us. Working closely with colleagues across sales, logistics, and finance, you will strengthen customer relationships while supporting the smooth delivery of our commercial operations. Your ability to solve problems, coordinate across teams, and maintain high standards of accuracy will have a direct impact on customer satisfaction and business success. You will be part of a collaborative team environment where you can contribute to process improvements, embrace new digital tools, and develop your skills while supporting our ongoing transformation. What You’ll Be Doing Deliver timely, accurate support for customer enquiries, orders, and commercial requests, helping ensure an outstanding customer experience Manage the end-to-end order process, maintaining accurate documentation and ensuring orders progress smoothly from request to delivery Collaborate with Sales, Logistics, and Finance teams to resolve issues quickly, provide clear communication, and keep customers informed Maintain high-quality data within business systems and reports to support effective decision-making and compliance requirements Identify opportunities to simplify processes and leverage digital tools, including Salesforce, SAP, and AI-enabled solutions, to improve efficiency and service quality What We're Looking For Experience in a customer-facing, customer service, or commercial support role Strong Microsoft Office skills and the ability to learn new systems and digital tools Experience using, or an interest in learning, tools such as Salesforce and SAP Excellent written and verbal communication skills in English Strong attention to detail when working with orders, data, and documentation A collaborative mindset, practical problem-solving skills, and the ability to stay organised in a fast-paced environment What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If you enjoy helping customers, solving challenges, and working with others to deliver excellent service, we'd love to hear from you. Apply today and join Danfoss Drives as our next Commercial Support Specialist in Uxbridge. Our Commitment to Transparency Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Want to know more? Please visit our FAQ Page . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.