Commercial System Specialist

Job description

Requisition Number: 77269 The company built on breakthroughs. ​ Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ ​Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Role Purpose The Commercial System Specialist supports the effective use, adoption, and reporting of commercial systems . This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, workflow management by customer, ensuring consistent data, scalable reporting, and high system adoption across the PCS organization. Key Responsibilities Serve as the primary support contact for Salesforce users, responding to questions related to: System navigation, access and usage Standard commercial/sales processes across the business including quotation process through salesforce with help from AM, CEx, PLM’s, deal desk groups Report, dashboard and workflow interpretation Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials Triage user requests and escalate complex system design or automation issues as needed with Salesforce and IT teams Design, Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs Support recurring reporting needs for leadership Coordinate linkage of windchill, project link, Creo view (owned by tech) with salesforce opportunities and quotation request Required Education Bachelor’s degree in business, information systems, analytics, or related field 3+ years of experience building and maintaining reports and dashboards in Salesforce Strong understanding of sales processes and commercial performance metrics Experience supporting a broad user base with varying technical skill levels Desired Experiences Experience in Sales Operations, Commercial Operations, or Business Analytics Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.) Experience supporting a global or matrixed sales organization This position does not support immigration sponsorship. The range for this position is $75,902.00 - $104,366.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. ​ A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at .