Commercial Technology Partner & Site Lead

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Role Description The D&T Commercial Site Partner is accountable for the delivery and support of site ‑ based digital workplace services across commercial sites within our Operating Units. The role provides primarily hands ‑ on , in ‑ person technology support team management , ensuring employees can work effectively with digital workplace tools, day ‑ to ‑ day technical issues are resolved, and cyber security practices are correctly applied on site, working in partnership with central D&T functions and third ‑ party providers. The role acts as the single point of accountability for site technology support and as a trusted local point of contact between site leadership and D&T teams, ensuring that site needs, operational priorities and impacts are clearly understood, represented and effectively supported. Key Responsibilities Operational Excellence and Service Accountability Act as the accountable owner for day‑to‑day technology service delivery at site. In partnership with D&T teams and third‑party providers, support routine checks on critical site technology and equipment. Maintain local asset inventory in line with Haleon policy and support the full asset lifecycle. Support planned changes or roll‑outs (upgrades, migrations, new tools), including coordination, communication and floor‑walking support. Support the migration of local applications to strategic global platforms where possible, working with central D&T teams. Incident Management and Problem Resolution Have overall management oversight of service level agreements and incident resolution for the site. In partnership with D&T teams, act as a point of escalation for incident and problem resolution, following Haleon incident and service management playbooks. Represent the site on incident management calls as required , ensuring site impact and operational context are clearly understood. Identify recurring issues and work with relevant D&T teams and suppliers to implement permanent fixes and service improvements. Provide site ‑ level input into post ‑ incident reviews and service improvement discussions, reflecting user impact, operational constraints and on ‑ site experience. Stakeholder and Partner Engagement Build strong working relationships with local Commercial leadership, functional teams and end users to understand operational priorities and represent site needs clearly into D&T discussions and forums. Work in collaboration with Service Management and OU Digital & Tech Heads to provide site ‑ level input on local service performance, incident resolution and recurring issues. Build strong partnership relationships with D&T functions and third ‑ party providers to support effective service delivery and problem management at site. Act as a local champion for D&T initiatives and change, supporting adoption through practical, on ‑ site engagement. Training, Awareness and User Empowerment In partnership with central D&T teams, provide short, practical training sessions on D&T capabilities, policies and initiatives. Encourage self ‑ service , effective use of knowledge articles, and compliance with approved tools and secure processes. Site ‑ Based Support and Digital Workplace Enablement In partnership with D&T functions and third ‑ party providers, provide in ‑ person , hands ‑ on support for the digital workplace requirements of the site. Support conference rooms and shared spaces, including AV and hybrid meeting technology. Support local technology processes such as onboarding and offboarding. Cyber Security Compliance and Support Act as the on ‑ site contact for cyber security related queries and minor incidents, working closely with the central Cyber Security team. Ensure endpoint security measures are correctly applied on site and on any local applications. Support the correct application of user access management protocols at site. Help detect and escalate suspected security incidents following Haleon security playbooks. Promote Haleon secure working practices at site. Support the implementation of security changes on site in partnership with the Cyber team. Qualifications and Experience Basic Qualifications Proven experience in IT support, desktop support or digital workplace roles (2–4+ years). Hands ‑ on experience with Microsoft productivity tools, collaboration and video conferencing platforms, and basic networking concepts. Experience working with ITSM tools, including ServiceNow. Awareness of basic cyber security principles and practices. Preferred Qualifications Experience supporting AV and meeting room technology and hybrid working environments. Experience working in or supporting a Cyber or Information Security function. Relevant certifications in Networking, Security, Microsoft technologies or ITIL. Experience working in a regulated environment such as health, finance, government or critical infrastructure. Job Posting End Date 2026-09-04 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.