Commis Waiter / Waitress

Job description

**The place…** Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. **Main Duties** - Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members. - Maintain a spotless, pristine work environment - Provides service to and is accountable for an assigned section. - Develop relationships with members in order to provide personalized service. - Polishing cutlery ensuring they are ready for service. - Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc) - Perform opening and closing procedures including but not limited to the set up and break down of stations. - Maintain a spotless and pristine working environment. - Attending regular trainings with front and back of house teams to learn about any menu changes and specials alongside daily tastings. - Wiping down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins. - Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism. - Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members. - Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality. - Supporting the team with any of their needs on an ad-hoc basis. - Learn the table plan and table numbers of your site. **MEASURES OF SUCCESS** - Positive feedback from member service surveys. - Mystery guest responses. - Member retention. - Overall financial performance of the house. - Punctuality. - Feedback from management team. - Weekly and monthly knowledge tests **What We are looking for...** - Passion for Food, drink and hospitality - Strong attention to details - Excellent customer service - Fluent in English or Spanish - Organised and reliable - Ability to handle feedback to achieve member satisfaction - Ability to multitask and work in a fast-paced environment - Ability to understand and follow written and verbal instructions **Benefits...** - Team meal whilst on shift prepared by our chefs - Soho Friends Membership - 50% Team discount on Food & Drink, 7 days a week - Staff Room Rates - Birthday Day Off - Discount on Cowshed products and Soho Home (up to 20%) - Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. - Continuous training to develop yourself personally and professionally - Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.