Commission Analyst - VOIS (Italian Language)

Job description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture #LI-Hybrid #_VOIS About this Role We are seeking a detail-oriented and analytical Commission Analyst to join our Channel Commission team in Tirana, Albania. In this role, you will be responsible for the accurate calculation, validation, reporting, and governance of commission and incentive schemes, ensuring compliance with defined business rules, eligibility criteria, and service level agreements. This opportunity is ideal for someone who enjoys working with complex data, collaborating with cross-functional stakeholders, and driving continuous process improvement within a dynamic international environment. What you’ll do • Calculate and validate commission schemes and payouts by applying complex business rules, incentive structures, and eligibility criteria with a high level of accuracy. • Investigate data trends and identify potential issues, collaborating with cross-functional teams to analyse root causes and support resolution activities. • Develop, extract, maintain, and enhance commission-related reports and dashboards, ensuring accuracy, consistency, and compliance with agreed definitions. • Prepare and distribute commission reports, performance analyses, and relevant insights to stakeholders in a timely manner. • Support evolving business and operational requirements through additional departmental activities when required. • Ensure all commission activities are delivered within agreed service levels and shared operational calendars. Who you are • Degree in Economics, Informatics, Mathematics, or a related discipline. • Strong numerical, analytical, and problem-solving capabilities, with the ability to translate complex data into meaningful insights. • Ability to manage multiple priorities while maintaining accuracy, quality, and attention to detail. • Excellent communication and stakeholder engagement skills, with a collaborative approach to working across teams. • Self-motivated individual with a continuous improvement mindset and commitment to innovation and process optimisation. • Minimum 3 years of experience in a similar analytical or commission-related role, ideally within the telecommunications sector. • Advanced proficiency in Microsoft 365 applications. • Advanced written and spoken English and Italian language skills. • Experience with ERP platforms such as SAP is advantageous. • Knowledge of Power BI, commission management tools, or programming skills would be beneficial. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you • Opportunity to work in an international environment supporting commission assurance and incentive governance activities. • Exposure to complex business rules, commercial incentive models, and data-driven decision-making processes. • Collaboration with diverse stakeholders across multiple functions and business areas. • Opportunity to contribute to process improvement, reporting enhancement, and operational excellence initiatives. What skills you will learn • Advanced commission calculation, validation, and assurance methodologies. • Data analysis, trend identification, and reporting best practices. • Dashboard creation, business intelligence, and performance reporting techniques. • Stakeholder management and cross-functional collaboration skills. • Process governance, service level management, and operational controls expertise. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media and #StayConnected · LinkedIn: VOIS LinkedIn · Facebook: VOIS Facebook · Instagram: VOIS Instagram · You can also chat with our employees to learn more about our projects: Employee Connect