Communications & Engagement Programs Specialist

Job description

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process. Job Description The Communications & Engagement Programs Specialist supports divisional operations through the coordination and execution of employee engagement initiatives, internal communications, and operational programs. This role develops employee-facing content and resources, manages program logistics, and supports initiatives that strengthen organizational culture and operational consistency across the division. Working collaboratively with divisional leadership and cross-functional partners, the Communications & Engagement Programs Specialist supports employee engagement, communication, and program coordination efforts that enhance the employee experience and strengthen alignment across the division. The role helps maintain internal communication resources, supports onboarding and engagement activities, coordinates operational program logistics, and contributes to reporting and documentation that support divisional initiatives. The Communications & Engagement Programs Specialist serves as an operational support resource for employee-facing communications, engagement initiatives, and divisional programs. Through strong organization, clear communication, content development, and cross-functional collaboration, this role helps support a positive employee experience, promote divisional consistency, and contribute to effective execution of operational and engagement priorities. Salary: 49,084-51,538 (depending on qualifications) Essential Functions Employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members. Employee Engagement & Development Coordinates and supports onboarding, engagement, professional development, and organizational health initiatives that contribute to a positive employee experience and strengthen team connection across the division. Assists with gathering and reviewing employee engagement information and feedback to support recommendations for program improvements and organizational health initiatives. Program Coordination Coordinates day-to-day operational functions related to divisional programs and initiatives, including scheduling, logistics, tracking deliverables, and maintaining documentation. Collaborates across teams to support timely, organized, and consistent execution of divisional priorities and program activities. Internal Communications Drafts, edits, coordinates, and distributes internal communications, including announcements, newsletters, updates, and employee-facing messaging. Helps ensure communications are clear, timely, and aligned with divisional standards, tone, and priorities. Content Development & Resource Management Develops, organizes, and maintains employee-facing resources, toolkits, guides, program materials, and operational reference documents that support divisional initiatives and organizational consistency. Ensures resources remain current, accessible, and aligned with divisional practices and employee needs. Reporting & Tracking Maintains organized records, tracks initiative progress, and supports reporting and documentation needs across divisional programs and engagement efforts. Assists with data collection, organization, and reporting activities that help inform program decisions and continuous improvement efforts. Cross-Functional Support Collaborates with departments and teams across the institution, including Human Resources and Creative Services, to support divisional programs, communication efforts, organizational initiatives, and continuous improvement activities. Helps coordinate information, resources, and follow-up needed to support shared goals and effective execution. Protocol & Standards Support Assists in the review, maintenance, and development of divisional and departmental protocols, procedures, and operational documentation. Helps ensure materials remain current and aligned with divisional practices, compliance expectations, and strategic priorities. Divisional Representation & Brand Support Represents the External Relations division in internal and cross-functional settings by supporting communication, engagement, and operational initiatives that reflect divisional standards and expectations. Serves as a visible advocate for divisional culture, values, and employee experience efforts. Education & Experience Minimum Qualifications Associate's degree or some college coursework in Communications, Business, Organizational Leadership, Human Resources, Higher Education Administration, Marketing, or a related field. Two years of experience in program coordination, administrative support, employee engagement, communications, or related operational support functions. One year of experience coordinating projects, maintaining operational resources, or supporting organizational initiatives in a collaborative environment. Experience producing written communications, coordinating employee-facing materials, or supporting internal communications activities. Experience using administrative platforms, project management tools, spreadsheets, or standard business technology to support operational functions. Ability to maintain organized records, documentation, and filing systems in alignment with institutional standards. Preferred Qualifications Bachelor's degree in Communications, Business, Organizational Leadership, Human Resources, Higher Education Administration, Marketing, or a related field. Three years of experience in program coordination, administrative support, employee engagement, communications, or related operational support functions. Two years of experience coordinating projects, maintaining operational resources, or supporting organizational initiatives in a collaborative environment. Experience supporting employee engagement, onboarding, internal communications, or organizational culture initiatives. Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. This includes, but is not limited to, certain faculty positions and staff roles governed by state or federal educational mandates. Skills & Abilities Ability to produce clear, professional written and verbal communications for diverse audiences. Ability to manage multiple projects, competing deadlines, and shifting priorities in a fast-paced environment. Ability to use administrative platforms, project management tools, spreadsheets, and standard business technology to support operational functions. Ability to maintain organized records, documentation, and operational resources in alignment with institutional standards. Ability to collect, interpret, and synthesize information from various sources to identify patterns and inform recommendations. Ability to support employee engagement, communication, and operational programs through strong organization, follow-through, and collaboration. Ability to coordinate resources, communications, and project logistics across multiple stakeholders and teams. Core Competencies Organization & Attention to Detail Maintains strong organization and attention to detail across multiple assignments, timelines, and operational priorities. Ensures communications, records, resources, and deliverables are completed accurately, timely, and in alignment with established standards. Ownership & Accountability Takes ownership of assigned work, follows through on commitments, and contributes to divisional success through reliable execution of engagement, communication, and operational support responsibilities. Cross-Functional Collaboration Works effectively across organizational levels and with internal partners to support divisional initiatives, communication efforts, and employee-facing programs. Builds positive working relationships and contributes to coordinated, team-based execution. Problem Solving Identifies routine issues, process gaps, and communication needs and responds with practical solutions that support continuous improvement, operational consistency, and a positive employee experience. Adaptability & Flexibility Adjusts effectively to changing priorities, deadlines, and operational needs while maintaining productivity, professionalism, and service quality in a fast-paced environment. Receptiveness to Feedback Actively seeks, receives, and applies feedback to improve work products, strengthen communication and coordination efforts, and support ongoing professional growth and development. Extra Duties Statement This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. This role may be assigned additional duties and responsibilities as deemed necessary by the supervisor or institution. This position may be considered for telework options based on eligibility under TSTC's Telework Policy aligned with State of Texas requirements. Must be reachable during business hours through standard communication channels as required by the role. Some duties may require work outside standard business hours during employee events, communication activities, training sessions, or divisional operational needs. Full-time, FLSA-exempt position. Periodic in-state travel to campuses or meetings beyond the employee's designated or nearest base campus may be required based on business needs and will comply with TSTC and State of Texas requirements. Position requires sustained attention to employee communications, operational documentation, and program-related information requiring accuracy, organization, and appropriate handling. TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. TSTC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, genetic information, or veteran status. The role may require movement across campus, participation in meetings, and engagement with faculty, staff, and institutional stakeholders to support divisional goals. Work is primarily performed in an office or professional environment using standard technology and communication tools. These activities can be performed with or without reasonable accommodation to support the essential functions of the role. Equal Opportunity Employer Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Employment Eligibility Verification If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC. Background Checks A criminal history background check will be required for the finalist(s) under consideration for this position.