Communications Lead

Job description

Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure. Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger. Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax. We operate across 120+ countries, with clients going live in weeks, if not days. Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Rated 4.5/5 stars and a High Performer on G2 and 4.6/5 stars on Gartner Peer Insights. Find out more: www.fonoa.com http://www.fonoa.com ABOUT THE ROLE As Communications Lead, you'll own Fonoa's voice — externally and internally. You'll run media relations with tier-one and trade press, manage the company's social channels, coach executives and employees to build their own public presence, and own how Fonoa shows up at events, in all-hands meetings, and across every written surface that isn't the product. You'll sit at the intersection of story and strategy — working closely with our Product Marketing Lead on the underlying narrative, then pushing it into the world with consistency and velocity. You will enable founder-led, employee-amplified comms motion that makes Fonoa's voice recognisable and trusted across press, social, and internal channels. This role reports to the Co-founder and works directly with the leadership team across EMEA and the Americas. RESPONSIBILITIES Media Relations - Own relationships with tier-one and trade press, driving proactive story pitching and managing the full press cycle from planning through to coverage and follow-up. Executive & Employee Communications - Work closely with the executive team to build a consistent public presence, supporting content creation and putting simple systems in place for employees to share what they are building. Launch Communications - Lead communications for product and company launches, ensuring messaging, press outreach, internal alignment, and social amplification are well coordinated. Company Social Channels - Manage Fonoa’s company social channels, setting the tone, publishing content, and adjusting based on what performs. Event Communications - Use events as communication moments by shaping speaking narratives, preparing executives, and extending impact through press and social. Internal Communications - Own internal communications, including all-hands and company updates, ensuring messages are clear, timely, and aligned with the external narrative. Narrative Execution - Partner with Product Marketing to carry the core narrative across all channels, maintaining consistency and using market and competitor signals to refine messaging over time. WHAT WE'RE LOOKING FOR - 6–10 years in B2B communications, with at least one stint in-house at a high-growth company. - Direct experience operating a founder-led or employee-amplified comms motion. - Proven ability to draft a press release, a tweet, an all-hands script, and an op-ed — all in the same week. - Build and run a consistent system for executive communication, including content planning, drafting support, and performance tracking to ensure regular, high-quality output. - Create simple tools and templates that enable employees to share what they are working on and drive natural engagement. - Develop and manage a forward-looking media plan that aligns company milestones with the right journalists and outlets. - Leverage events and speaking opportunities to drive clear communication moments for not just presence or visibility but for impact. - Experience advising and coaching senior leaders on communication strategy and help adjust messaging Bonus - Experience operating at a company in the middle of a major repositioning — where messaging, press, and social all had to change at once. - Prior experience briefing analysts or navigating category-creation moments. Fonoa is committed to fair and equitable compensation practices. The US base salary range for this full-time position is $200K-$270K + equity + benefits, and represents Fonoa’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on a variety of factors unique to each candidate, including but not limited to, the candidate’s years of experience, qualifications, relevant skill set, certifications, and geographic office location. Pay ranges may vary in different regions based on local market conditions and cost of labor. To learn more about life at Fonoa and our benefits, please visit fonoa.com/careers http://fonoa.com/careers. Additional Information Equal Opportunity Statement At Fonoa, we seek candidates from a wide range of backgrounds and perspectives, and we are proud to be an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, creed, gender, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, military or veteran status, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender expression or identity, sexual orientation, citizenship, or any other legally protected status. Fonoa is committed to fostering an inclusive and accessible workplace where everyone has the opportunity to thrive. We comply with the requirements of all applicable California and federal employment laws, including those protecting disabled individuals. If you require a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us via email at people-ops@fonoa.com and describe the specific accommodation needed due to a disability-related limitation. Examples of reasonable accommodations include, but are not limited to: - Receiving application materials in an alternate format - Conducting interviews in an accessible location - Being accompanied by a service animal - Having a sign language interpreter present during interviews We respond to accommodation requests within three business days. Please note that non-disability related inquiries, such as application status follow-ups, may not receive a response through this channel. Fonoa will not discharge or otherwise discriminate against employees or applicants for discussing or disclosing their own pay or the pay of another employee or applicant. However, employees who have access to compensation information as part of their essential job functions may not disclose this information to others who do not have access, unless it is: - In response to a formal complaint or charge - In furtherance of an investigation, proceeding, hearing, or legal action - Consistent with Fonoa’s legal obligations to disclose such information #LI-Hybrid As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants https://www.fonoa.com/legal/privacy-notice-job-applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.