Communications & Messaging Architect

Job description

Dyson Global IT At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success. Workplace Platform team The Workplace Platform Team act as a key technology partner for Microsoft 365 collaboration capabilities, productivity platforms, governance, adoption and secure digital solutions across the organisation: Lead and support Microsoft 365 collaboration, productivity, automation and employee experience use cases. Partner with IT product owners and platform teams to ensure standards are followed across Microsoft 365, Power Platform, Copilot, security, compliance and collaboration platforms. Support innovation, adoption and governance across Microsoft 365, Power Platform and Copilot capabilities. Maintain strong relationships with business stakeholders, IT architecture, security, service operations, vendors and Microsoft 365 delivery teams. The Role As the Unified Communications Architect, you will own the strategy, architecture, standards, roadmap and lifecycle management for Dyson’s real-time collaboration and communications ecosystem, with a core focus on Microsoft Teams collaboration, Teams Phone, Teams Rooms, Exchange Online and wider unified communications integration. Reporting to the Head of IT Workplace, you will act as the global technical authority for communication, collaboration and meeting room technologies, ensuring solutions remain secure, scalable, supportable and aligned with business needs. You will define and govern architecture standards, lead platform innovation, manage technology obsolescence and drive the evolution of UC services across the organisation. Working closely with managed service providers, workplace technology teams, network, security, facilities and business stakeholders, you will ensure Teams, voice, rooms, messaging and adjacent communication services provide a consistent, secure and modern collaboration experience for employees globally. Key responsibilities include: Own the global Unified Communications and real-time collaboration strategy and roadmap across Teams collaboration, Teams Phone, Teams Rooms, Exchange Online and related communication platforms. Define and maintain architecture standards, design principles and governance processes. Act as the technical design authority for Microsoft Teams, Teams Phone, Teams Rooms, AV, conferencing, messaging and workplace communication solutions. Lead platform lifecycle management, including technology refresh, upgrade planning and obsolescence management. Evaluate emerging technologies and drive innovation across communication and collaboration services. Define integration patterns for Teams Phone, PSTN connectivity, contact-centre platforms, session border controllers, Exchange Online and wider UC services. Own global standards for meeting rooms, conference spaces, event spaces and AV technology. Provide technical leadership for new office builds, refurbishments and workplace transformation initiatives. Serve as the highest level escalation point for complex technical issues and major incidents where vendor support requires expert guidance. Work closely with managed service providers to ensure service quality, technical compliance and successful delivery. Contribute to business cases, technology investment plans, cost estimates and future capacity planning. Drive adoption and continuous improvement of Microsoft Teams collaboration, meetings, voice, rooms, messaging and employee communication capabilities. Ensure solutions deliver a consistent, high-quality user experience across all regions. About you 10+ years of experience in Unified Communications, real-time collaboration, enterprise messaging or workplace communication platforms. Extensive experience designing, governing and evolving enterprise-scale Microsoft Teams environments, including collaboration, calling, meetings, rooms, devices and policy management. Strong understanding of meeting room technologies, AV solutions and workplace collaboration services. Deep understanding of Teams Phone architecture, PSTN connectivity options, voice routing, call queues, auto attendants, emergency calling and telephony operational models. Experience integrating Microsoft Teams with contact-centre, SBC, carrier, compliance recording, Exchange Online and adjacent unified communications services. Experience operating as a technical authority, lead architect or platform owner. Able to balance strategic planning and roadmap development with hands-on technical problem solving. Comfortable working as an individual contributor within a lean team structure. Strong stakeholder engagement and communication skills, with the ability to influence both technical and business audiences. Experience working with global organisations and geographically distributed teams. Demonstrated experience managing technology lifecycle, technical debt and platform obsolescence. Strong understanding of service governance, architecture principles and operational support models. Able to challenge vendors and delivery partners while maintaining productive working relationships. Passion for innovation and improving employee collaboration experiences. Strong analytical, planning and problem-solving skills. Preferred qualifications / certifications Experience with Microsoft Teams Phone, Calling Plans, Direct Routing, Operator Connect, Teams Phone Mobile, voice routing, SBC integration and telephony governance. Experience with Microsoft Teams Rooms, certified Teams devices, shared spaces, room standards, Pro Management Portal and enterprise meeting room operations. Experience with Crestron, Logitech, Poly and related workplace AV technologies. Experience supporting collaboration and messaging technologies within a Microsoft-centric enterprise environment, including Microsoft Teams, Exchange Online, Microsoft 365 Groups and identity-integrated services. Understanding of contact-centre, compliance recording, customer communication platforms and integration patterns with Microsoft Teams and wider UC services. Knowledge of enterprise architecture, service management and governance frameworks. Practical knowledge of Microsoft Teams admin center, Teams Rooms Pro Management Portal, PowerShell and Call Quality Dashboard. Preferred Certifications: Microsoft Certified: Collaboration Communications Systems Engineer Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Teams Administrator Associate Microsoft Certified: Azure Solutions Architect Expert ITIL Foundation or higher Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.