Communications Specialist

Job description

Y our impact As a Communications Specialist, you will play a critical role in ensuring our clients and customers have a seamless experience throughout their journey with Free Market Health. You will support communication strategies that drive successful implementations, encourage platform adoption, and strengthen ongoing engagement with health plans, specialty pharmacies, pharmacy benefit managers (PBMs), and other partners. Working closely with cross-functional teams across the organization, you'll develop and deliver clear, timely, and engaging communications that help stakeholders stay informed, aligned, and successful. This role is ideal for a communications professional who enjoys collaborating with others, managing multiple priorities, and growing their expertise within a dynamic healthcare technology environment. What You’ll Do Execute Client & Customer Communications Draft, edit, and distribute client and customer-facing communications, including FAQs, implementation timelines, newsletters, project updates, presentations, and stakeholder communications. Coordinate communication deliverables across Client Services, Sales, Implementation, Product, Network, Support, and Marketing teams. Maintain and update communication templates, toolkits, collateral, and supporting resources. Support the development of meeting materials, presentations, and strategic communication plans. Track communication milestones and deliverables to ensure timely and successful implementation activities. Support Stakeholder Engagement Monitor and respond to communications-related inquiries from clients and customers. Partner with internal teams to communicate updates, manage escalations, and support issue resolution efforts. Help ensure stakeholders receive clear, consistent, and actionable information throughout their partnership with Free Market Health. Develop Content & Strengthen Brand Alignment Ensure all communications align with FMH brand standards, voice, and messaging. Collaborate with the Marketing and Communications team to incorporate client feedback, implementation insights, and success stories into communication initiatives. Support the creation of case studies, testimonials, customer success content, and other promotional materials. Drive Continuous Improvement Monitor communication performance metrics and stakeholder feedback to identify opportunities for improvement. Participate in strategic communications projects and gain exposure to communication planning and stakeholder management initiatives. Assume increasing ownership of communication programs and stakeholder groups as experience and expertise grow. What We’re Looking For Bachelor's degree in Communications, Marketing, Public Relations, Business, Healthcare Administration, or a related field preferred. 2+ years of experience in communications, marketing, client engagement, customer success, or a related role. Exceptional writing, editing, proofreading, and verbal communication skills. Strong organizational and project management abilities with the ability to manage multiple priorities simultaneously. Experience collaborating across departments and building strong working relationships. Excellent attention to detail and commitment to delivering high-quality work. Ability to work effectively in a fast-paced, evolving environment. Proficiency with Microsoft Office, Microsoft Teams, SharePoint, and other collaboration or project management platforms. Nice to Haves Experience within healthcare, specialty pharmacy, pharmacy benefit management (PBM), managed care, or healthcare technology. Experience supporting customer implementations, onboarding initiatives, or change management communications. Experience developing B2B communications and customer-facing content. Familiarity with healthcare industry stakeholders and terminology. Experience working with CRM, marketing automation, or project management systems. Life at FMH We’re building more than a company. We’re building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together. Based in Pittsburgh’s Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn’t just a word on a wall. It’s a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge. As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values of Integrity, Adaptability, Grit, and Collaboration , we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared. You will be surrounded by people who care deeply about the work they do and the people they do it with. Together, we’re building something special, and we’re just getting started. Benefits Unlimited PTO 100% employer-paid individual medical, dental, and vision premiums Employer HSA contribution Paid parental leave 401(k) match Transportation and parking benefits Flexible, collaborative work environment Benefit eligibility is based on employment status. Build What’s Next With Us Healthcare is evolving - and so are we. If you’re excited by meaningful challenges, collaborative teammates, and the opportunity to help build a growing healthcare technology company, we’d love to hear from you. Equal Opportunity Employer Free Market Health is proud to be an Equal Opportunity Employer. We believe that a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit. FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs. Why FMH Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn’t. Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most. Free Market Health exists to make that process work better. Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.