Communications Specialist

Job description

Facility: Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802 Department: 1811 Emergency Communications Scheduled Weekly Hours: 40 Hours: 10:00AM - 10:00PM Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.◦ Education ▪ Required: High School Diploma or Equivalent ▪ Preferred: Emergency Medical Dispatch Training ◦ Experience ▪ Preferred:1 year of communications center experience ◦ Skills ▪ Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. ▪ Ability to follow instructions. ▪ Possess good telecommunications skills. ▪ Possess ability to track and manage multiple tasks simultaneously. ▪ Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests. ◦ Licensure/Certification/Registration ▪ Preferred: PRO QA