Community Analyst

Job description

Position Summary: The Democratic National Committee Tech Team is hiring a Community Analyst to provide frontline support for DNC Tech data and tech products, and offer strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns. The Community Analyst will report to the Community Director. In addition to external support, the Community Team provides valuable expertise and insights into the user experience to the rest of the DNC Tech Team, working closely with Product, Data, and Engineering teams. Who we are: We are a fully remote, distributed team living in 19 states and from a variety of backgrounds. Some of us have worked in political campaigns, others in public sector tech, and others in industry. We value diversity in perspective, lived experience, and the many paths one may take into working in political technology. We believe deeply in the promise of breaking the boom-bust cycle of political tech work and building technology infrastructure that will support campaigns from cycle to cycle and will improve with every iteration. Responsibilities: Best in class user support . Answer and troubleshoot technical questions from users (Presidential and down ballot campaigns, state parties, sister committees) about our tools, products and datasets, via a customer support queue in Zendesk. Participate in a Community on call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years. Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products. Facilitate virtual (and occasional in-person) training on complex technical concepts and tools to a wide range of technical expertise. Ensure documentation and usability of products. Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary. State Party relationship management. Build collaborative relationships with state party data staff, including holding regular 1:1s, troubleshooting voter file issues, and responding to and advocating for state party needs. Intake and share user feedback and insights. Be a partner to our community of users, proactively gathering feedback and identifying common problems that we can solve through automation or iteration. This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized. Other duties as assigned to support the department and the DNC's mission. Skills: User support: Passion for training, documentation, and 1:1 user support, and the ability to tailor communication style to a variety of audiences and levels of technical expertise. Resourcefulness & problem-solving: Tenacity in troubleshooting complex data and technical issues with an investigative mindset, naturally digging into documentation, logs, and previous tickets to hunt down answers before escalating. Organization & prioritization: Highly structured and self-driven with a keen attention to detail. Self-sufficient task management, the ability to juggle competing priorities, and ability to adhere and contribute to team processes. Curiosity: An eagerness to learn and willingness to take initiative in asking questions. Views mistakes as key feedback loops for improvement. Humble enough to recognize the vast depth of the ecosystem and patient with the long journey of mastering DNC data and tools. Relationship management: Ability to build trusting relationships with key stakeholders and users. Adaptability: Willingness to change course and priorities quickly within a rapidly changing ecosystem with urgent deadlines and high stakes. Qualifications: Experience working on a political campaign or at a state party or political tech organization, working with the voter file is a bonus! Experience in an externally-facing role (i.e. user, customer, or volunteer-facing roles). Experience using VoteBuilder, bonus for other types of organizing tools. Proven track record of thriving in a fully remote environment with strong asynchronous habits (over-communicating status updates, asking questions in open channels, maintaining personal workflows). A basic understanding of SQL, or any other language efficient for analyzing large datasets. A desire to change politics for the better, support the Democratic Party, and secure the future of our country. Salary : The starting salary for the Community Analyst position is $87,550, on an annualized basis, commensurate with experience and qualifications. This is a full-time, exempt position, that occasionally requires work on weekends. This position is in the bargaining unit represented by SEIU Local-500. The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited. Benefits: The DNC offers a generous benefit package, including: Generous paid time off, including federal holidays and open leave Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee Supplementary vision plans available to employees for purchase Up to a 5% employer match DNC 401(k) plan Pre-tax flexible spending account benefits available to employees and dependents About Democratic National Committee We’re hiring! Are you fired up to elect Democrats up and down the ticket?