Community and Customer Engagement Manager

Job description

Nursa is a healthcare platform that directly addresses the severe staffing challenges confronting the U.S. healthcare system by connecting qualified registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) seeking flexible work with facilities in need of help. Founded in 2019, we are a growing venture backed startup whose mission is to put a nurse at the bedside of every patient in need. With your help, we will be able to enrich the lives of nurses and be a valued partner in delivering effective, compassionate patient care in every market we serve. Role overview: Nursa is looking for an experienced community-builder and storyteller to expand Nursa’s community efforts and evolve how the brand engages with its many audiences. In this role, you will develop and grow the Nursa Community platform, elevate user stories and experiences, and connect with users across relevant social media channels. Responsibilities: - Own and manage the Nursa Community platform—moderating discussions, surfacing member questions, driving engagement, and ensuring Nursa’s customer audiences have a valuable, supported experience - Evolve the Nursa Community platform alongside Nursa’s growing products, helping grow the overall engagement and regular active users of the Nursa Community platform - Identify trends and community conversations early and quickly execute with on-brand content - Leverage artificial intelligence tools to design automated systems, streamline content production, and improve both the efficiency and impact of community efforts - Connect with Nursa users, collect success stories, and analyze user feedback to improve experiences - Design and create enablement content for users to be shared across marketing channels - Design and launch programs to foster user engagement across Community efforts and other channels - Partner with cross-functional teams across marketing, product, operations and more to translate product updates and market developments into platform-tailored posts - Develop and execute Nursa's social media strategy across LinkedIn, Instagram, Facebook, TikTok, and other relevant channels - Own regular engagement across social platforms, monitoring replies and comments, participating in relevant healthcare and staffing conversations, and keeping the brand active and responsive - Capture and produce short-form video content for TikTok, Instagram Reels, and other short-form platforms - Write social-native copy that speaks directly to nurses, CNAs, and healthcare facility partners - Track and report on community and social performance, using data to inform strategy and new opportunities Qualifications: - 3-5 years of experience in customer experience, community management, marketing, or a related role is strongly preferred - Demonstrated ability to own a social media strategy end-to-end, not just execute someone else's plan - Deep familiarity with using AI to amplify their skills and strengthen their work—demonstrating curiosity, a willingness to learn, and sound judgment in applying AI to improve efficiency and impact - Deep familiarity with TikTok, Instagram Reels, LinkedIn, and Facebook—what performs, why, and how to grow an audience on each - Short-form video production and editing skills (fast cuts, captions, hooks) - Strong copywriting that is punchy, platform-aware, and consistent in voice - Healthcare, healthcare staffing, or marketplace platform experience is a plus - Familiarity with community platforms (Invision Community), Canva, and video editing tools is preferred - High responsiveness and a bias toward execution—you move fast and don't wait for perfect What you get in return: - Opportunity to revolutionize the healthcare industry and build both relationships and teams that make a tangible impact - We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow - An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity - Competitive salary and benefits - 60% of medical premiums covered - 401k match - Equity Closing: Nursa is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!