Community Associate

Job description

Your mission Description We are looking for a full-time Community Associate to join our team. You are genuinely motivated by making a difference in people’s working life and understand how you can influence the experience in a hospitality environment. Attitude is just as important as experience in this position. A hospitality background is preferred but not essential, providing you feel you embody the points below. You'll be supported to grow and develop - whether through your day-to-day role, learning from others in the team, or being part of a vibrant, forward-thinking coworking community. We want Techspace and this role to be the starting point for a career within Hospitality & Operations where we will give you the tools, support and pathway to success in this industry. Role specifics As a Community Associate, you will have cross-functional responsibilities in order to offer multi-faceted support for our members & our buildings. Be the Face of your Building - You will be the first and main point of contact to provide support and an exceptional hospitality experience to all members and guests entering the space. While managing the Front Desk during key business hours, you will ensure a well organised entrance area. Deliver a 5* Service - Our purpose is to deliver a Distinctly Techspace service that accelerates the growth of our members. We do everything with care and conscience. We strive to improve, so bring a critical mindset, so you can challenge our thinking and help us continually improve our offering to accelerate our members’ growth. Be the Centre of the Community - Make knowing our members your business, so you are best placed to create meaningful & mutually beneficial connections between them & the wider Techspace community. Building Operations - Ensuring building facilities are running efficiently along with working with suppliers and contractors to resolve issues that may arise. Cafe Management & Equipment - As a team, you are responsible for managing the Cafe Area (the hub of the building’s community) during key business hours, ensuring this area is well organised and being present for anyone coming into the building to provide support and an exceptional member experience. Sometimes you will need to support with making coffee, and we will make sure you receive training for this if you have no previous experience. Event Support - Facilitate the hosting of beneficial and diverse community event programming. Product Knowledge - Have a working understanding of Techspace products and services and how they would be beneficial to our members. Be able to deliver a strong Tech elevator pitch and deliver consultative recommendations to our members. Mail Handling - This means ensuring the smooth processing, sorting, and organising of all incoming mail and deliveries. Also leading investigations and resolving ‘lost’ packages and escalating where necessary. Assist with move-ins and move-outs - Prepare and distribute welcome materials, ensure keycards and keys are ready to create a great first impression for our New Members. Support & Service Recovery - Assist the building team in the responses to member’s support requests and ensure they are able to get back to focussing on their businesses. Look to always improve your knowledge of our technology, operations and product to improve your ability to troubleshoot problems. Safety & Security - Understand the Emergency Action Plans for your location. Ensure the safety of yourself, your team and your members and respond calmly and swiftly to any emergency (fire, medical, security), and respond to directions from your manager in emergency situations. Your profile Must haves... Keen & Eager - You are a self motivator, who is always striving to improve themselves and those around them. No job is too big or too small and you are happy to give anything a go. Friendly - You are a natural people person. You don’t have to be loud or extroverted - what matters is that people feel comfortable in your presence and enjoy connecting with you. Caring - In a role where you are so central to the community, a real sense of empathy and care is essential. You consider how your words and actions impact those around you and want to go the extra mile to make people feel looked after. Strong Listener - Actively listening to members is a vital skill for this role. Listening with intention, delving deeper and turning feedback into solutions will help you create a bespoke and human experience for our members. Why us? What we do A place for change-makers with tech at the heart of what they do. With space and expertise to amplify their impact and a rich community to inspire. With over 12 years serving the tech sector we know what ambitious businesses are looking for. From space that flexes with you, to learning & development programmes designed to develop and inspire your team, you’ll find we have the perfect place to attract top talent and drive your business forward. How we work Techspace is a member-centric company that designs, creates & operates working environments for pioneering technology companies. Now more than ever the workplace is undergoing rapid change & transformation: we aim to be at the cutting edge of workplace design, providing flexible & collaborative environments that enable technology businesses to thrive. Most importantly Techspace, at its heart, is a people business: the relationships we form with our members makes our community value proposition come to life. Our Values Here are the values we care most about. Not only are they behaviours that best represent our team culture, but this also extends to new members and partners we intend to work alongside. We Are Open - we create environments that support openness and honesty. We listen to each other, challenge, support, and always assume positive intent. We Care - we care deeply about our fellow Techspacers, about serving our members and about our impact on the world. We Move At Thoughtful Pace - we have a bias for action and being decisive. We trust each other to take risks and we learn from our mistakes. We Strive to Improve - we are ambitious, stretching ourselves to innovate and always do better. We Seek Balance - we choose fun and fairness, and support each other to find our balance.