Community Association Manager

Job description

**Company Vision** RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. **Our core purpose is to be of service to great communities and the people who lead them.** We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it. We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE. **Our Core Values:** - Honoring Commitments - Precision - Unquenchable Curiosity - Stewardship - Being a Great Partner - Inspire Others with Your Attitude - Finding A Way, despite any obstacles - Taking Ownership # Community Association Manager – HOA & Condominium **Location:** Austin, Texas **Compensation:** $70,000–$75,000 annually, based on experience **Employment Status:** Full-Time, Exempt **Schedule:** Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional evening Board meetings and weekend commitments **Travel:** Local travel throughout the Austin area ## Manage Communities. Build Relationships. Make an Impact. RISE Association Management Group is seeking an experienced **Community Association Manager** to oversee a portfolio of condominium and single-family homeowners associations throughout the Austin area. This is a client-facing role for someone who enjoys taking ownership, solving problems, and building strong relationships with Board members and homeowners. As the primary point of contact for your assigned communities, you will help Boards make informed decisions while coordinating financial, operational, maintenance, vendor, and resident-service needs. You will manage multiple priorities at once—from preparing for Board meetings and reviewing financial information to coordinating vendors, addressing homeowner concerns, and ensuring approved projects and action items are completed. If you are organized, proactive, comfortable working independently, and enjoy being the person clients can rely on to get things done, this could be a great opportunity for you. ## What You'll Be Responsible For ### Community & Board Management - Manage a portfolio of condominium and single-family HOA communities throughout the Austin area. - Serve as the primary relationship manager for assigned Boards of Directors and communities. - Attend Board of Directors and membership meetings and provide professional guidance and support. - Prepare meeting agendas, Board packets, reports, and follow-up documentation. - Track Board decisions and ensure approved action items are completed. - Help Boards navigate community operations, maintenance needs, budgets, vendors, and homeowner concerns. - Build and maintain strong, professional relationships with Board members, homeowners, vendors, and internal RISE teams. ### Financial & Operational Management - Review monthly financial packages and Board reports. - Assist Boards with annual budgets and ongoing financial planning. - Monitor community expenses, invoices, contracts, and vendor costs. - Provide Boards with clear recommendations based on financial and operational information. - Coordinate maintenance requests, community projects, inspections, and vendor services. - Obtain and review vendor proposals and help Boards evaluate options. - Identify potential issues before they become larger operational or financial problems. ### Resident & Client Service - Serve as a trusted point of contact for homeowners and Board members. - Respond to calls, emails, and service requests within established company standards. - Handle difficult homeowner concerns with professionalism, patience, and sound judgment. - Coordinate with internal departments to resolve community issues. - Maintain a proactive communication style so clients know what is happening rather than having to ask for updates. ### Portfolio & Account Management - Manage multiple communities, deadlines, meetings, projects, and priorities simultaneously. - Maintain accurate community records and documentation. - Follow RISE procedures, technology platforms, and established workflows. - Assist with onboarding new association accounts and transitioning communities to RISE. - Identify opportunities to improve service, efficiency, and the overall client experience. ## What We're Looking For ### Required - At least **2 years of community association or HOA management experience** - Experience working directly with Boards of Directors - Experience managing vendors, community projects, and homeowner concerns - General understanding of accounting principles and association financial statements - Strong Microsoft Office skills, particularly **Excel, Outlook, Word, and Teams** - Excellent written and verbal communication skills - Strong organization and time-management abilities - Ability to manage multiple communities and competing priorities - Strong customer-service and relationship-building skills - Professional judgment, accountability, and emotional intelligence - Reliable transportation and ability to travel throughout the Austin area - Ability to attend occasional evening Board meetings and weekend community events ### Preferred - Experience managing both **condominium and single-family HOA communities** - Experience independently managing a portfolio of multiple communities - Multifamily property-management experience - Experience with community association management software - CMCA, AMS, PCAM, or other industry designation - Bachelor's degree in Business, Property Management, or a related field **We encourage you to apply even if you don't meet every preferred qualification.** If you have strong HOA or community association experience and are ready to take the next step in your career, we'd like to hear from you. ## What Success Looks Like A successful Community Association Manager at RISE: - Builds trusted relationships with Board members and homeowners. - Keeps multiple communities organized and moving forward. - Communicates proactively and follows through on commitments. - Provides Boards with clear, well-supported recommendations. - Understands the financial and operational side of community management. - Holds vendors accountable for quality, cost, and timelines. - Handles difficult situations professionally and calmly. - Identifies problems early and takes ownership of finding solutions. - Represents RISE with professionalism in every interaction. ## Why Join RISE AMG? At RISE, we believe community management is about more than responding to problems. It's about building relationships, protecting community assets, helping Boards make informed decisions, and creating communities where residents are proud to live. You'll have the opportunity to work with experienced professionals while having meaningful ownership of your communities and the ability to make a tangible impact. ## Benefits - **20 Days of PTO** annually - **10 Paid Holidays** - **Group Health Insurance – 75% Employer Paid** - Life & AD&D Insurance - Dental, Vision, Short-Term Disability, and additional voluntary benefits - 401(k) Plan ## Work Environment & Physical Requirements - Primarily office and community-based work. - Regular local travel throughout the Austin area. - Ability to sit, stand, and walk throughout the workday. - Ability to lift up to 20 pounds. - Occasional evening and weekend work may be required for Board meetings and community events. ### **Why Join Rise AMG?** At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community. Ready to take the next step in your career? **Apply now** to join the Rise AMG team and be part of a company dedicated to excellence in property management.