Community Coach - NYCHA resident only

Job description

Ensure a regular program of communication, education and support to residents that keeps the flow of new members and existing members growing in both numbers and quality. Involve other Jobs-Plus program departments as appropriate to achieve these goals - Regularly engage with the community partner staff and residents of New York City Housing communities on Staten Island. Communicate regularly with the Career Advisors and employment coordinator about local partners who can provide services to jobseekers with barriers to employment. Enter and analyze data from community questionnaires and surveys to report community needs, trends, new community support for work initiatives, and resident requests for employment, training, and other resources. Strategically collaborate and coordinate with the outreach team, leaders, and Jobs-Plus staff to present ideas for community engagement and implement action plans. Work closely with the team to develop, document, implement and continually refine a strategic approach to sourcing, engaging and leveraging the strengths of a wide variety of community partner organizations that can provide a steady flow of NYCHA residents seeking employment, training, financial counseling, clinical wellness and other resources. Engage all community partners on a regular basis in one-on-one dialogue about referrals and other programmatic offerings; maintain at least two contacts per organization - Work with leadership to develop effective social media and marketing campaigns that will help in promoting Jobs-Plus services and increase enrollment. Actively search for and engage a wide variety of educational, vocational and social service community partners who will partner with Equus, Jobs-Plus to enhance and improve services and resources for residents and members of Jobs-Plus. Serve as the center’s community liaison, developing and communicating a deep understanding of the locality through attendance at community and partner events. - Identify community partners whose services can be utilized by jobseekers and coordinate with the Assistant Director/Community Engagement Advisor Serve as a community ambassador in the communities of service. High School or HSE Diploma Customer Service experience Community engagement Effective interpersonal skills to engage residents of New York City public housing on Staten Island. Must be a New York City Housing resident on Staten island in the following zip codes, 10301, 10310, 10304, 10303, 10306, 10305, 10314 - 1-2 years of related experience in an outreach role, preferably with government, professional or community-based organizations Strong outreach skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives Ability to create buy-in and resource allocation outside direct reports Excellent verbal and written communication and interpersonal skills Ability to gather and synthesize information from a wide variety of people and sources Excellent strategic thinking, operations and analytical skills Proficiency in Microsoft Office with high proficiency in Microsoft Excel Extensive knowledge and insights of NYCHA communities on Staten Island Must reside in one of the 7 New York City Housing developments on Staten Island. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law. All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law. We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.