Community Engagement Liaison

Job description

***Boulder Care is seeking a Community Engagement Liaison based in Ohio. This is a field-based role requiring regular regional travel, with up to four days per week spent in the community conducting partner meetings, outreach visits, and attending events. The remainder of the work week will be a home-based remote office environment for administrative work.*** ***Candidates must reside in the state of Ohio to support effective regional coverage and consistent in-person outreach.*** ## **About us** Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care. We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with health plans, employers, healthcare systems, and community organizations to ensure that our services are accessible and covered for the people who need them most. Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward ## **About this role** Our Community Engagement Liaisons are more than connectors. They are the trusted faces of our mission in the communities we serve and the drivers of our referral partnerships. You will act as a boots-on-the-ground relationship owner, building and strengthening partnerships with healthcare providers, community organizations, reentry systems, and other local stakeholders to expand access to compassionate, harm-reduction-based care. In this role, you will proactively identify and develop new referral opportunities, grow and manage partner relationships, and expand regional networks that connect more people to Boulder Care. You will use enrollment and referral data to guide outreach efforts, demonstrate impact to partners, and continuously improve collaboration and patient access. You will have the autonomy to shape outreach strategies in your region, prioritize your efforts, and independently manage your territory while contributing to broader growth goals. If you are passionate about building meaningful partnerships, driving measurable impact, and working independently in your community, we would love to hear from you. ## **What you'll do** **Community Outreach - 75%** - Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional and reentry systems, treatment facilities, and other referral sources - Own and grow referral pathways within your region by identifying new referral opportunities and expanding Boulder Care’s network - Coordinate and execute outreach strategies to drive enrollment growth in targeted regions, including tracking activity and ensuring consistent, systematic partner engagement - Lead and present marketing and educational presentations in various settings, both in person and virtually - Use enrollment and referral data to evaluate outreach effectiveness, strengthen partnerships, and demonstrate impact to referral sources - Identify opportunities for expansion and develop strategic plans for growth in assigned areas - Build and maintain strong relationships with referral partner accounts and community resources - Educate partners and the community on Boulder Care’s services and harm reduction approach to substance use disorder care - Meet or exceed established productivity metrics and enrollment targets **Planning & Documentation - 15%** - Complete documentation and send follow-up correspondence within 48 hours of outreach activities - Maintain consistent planning, tracking, and documentation of outreach efforts, partner engagement, and next steps - Use CRM tools to manage accounts, track referrals, and monitor performance - Participate in weekly meetings with state-based teams, enrollment leads, and cross-functional partners - Support additional organizational needs as assigned **Project Management - 10%** - Coordinate with internal departments to align on messaging, marketing materials, referral attribution, and statewide partnership efforts - Develop and execute 6 to 12 month regional or statewide outreach plans in collaboration with growth and leadership teams ## **What you need** **Requirements** - 3+ years of experience in community outreach, business development or sales, or referral management within healthcare, hospital systems, or behavioral health settings - Proven track record of building and growing referral relationships and driving patient or partner growth through sustained engagement - Proficiency with Salesforce or similar CRM tools and Google Workspace (Docs, Sheets, Gmail, etc.) - Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation - Excellent oral and written communication skills, including strong public speaking abilities - Ability to take initiative and work autonomously while managing multiple priorities - Thrives in a fast-paced, technical, and mission-focused environment - Demonstrates high ethical standards of behavior - Regularly demonstrates Boulder’s core values - Willingness to work flexible hours, including evenings and weekends as required **Nice to have** - Bilingual fluency in English and Spanish (not required) - Knowledge of and passion for substance use disorder treatment strongly preferred - Experience in hospital discharge planning, case management, or behavioral health - Experience working within or directly with safety net hospitals, correctional facilities, or reentry systems - Experience with digital outreach and advocacy is a plus ## **Work Environment** - This is a field-based role in Ohio and requires a vehicle, with up to **four days per week** spent in the community conducting scheduled meetings, outreach visits, and attending networking events. The remainder of the work week will be a remotely based home office environment for administrative and internal work. - Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards. ## **Expected hours of work** This is a full-time position expected to work 40 hours per week. Work hours are typically Monday through Friday during standard business hours, with flexibility based on the needs of the role. Team members will be expected to attend events and may be asked to work evenings or weekends as work demands require. ## **Hiring Process** - 30-minute phone interview - 60-minute video panel Interview - Anticipated start date: September/October ## **Compensation** The starting pay range for this position is $60,000 - $65,000 annually, plus a monthly **$750 vehicle allowance** for a **total cash compensation range of $69,000 - $74,000**. In addition to base compensation, this role offers a target performance-based bonus; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave). **Some of Boulder’s amazing benefits for regular, full-time employees** - Contribution to meaningful, life-saving work! - Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families - Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care - 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment - Sick leave accrued at 1 hr for every 30 hrs paid - 9 Paid Holidays per year - 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) - 401(k) retirement savings - Remote friendly with hardware provided to complete your work duties ## **Our values** - The people we care for always come first - Our opportunity is also our duty, in service to others - Share facts to change minds, instill empathy to change hearts - Move the industry forward: follow the data - Strong individuals, stronger together *Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!*