Community Experience Lead

*The* ***ALX Community Experience team*** *is a high-performing, impact-driven team that thrives on collaboration and scale. We embrace innovation, test new ideas, and go the extra mile to deliver meaningful results and experiences for our Learners and Alumni. Grounded in data and fueled by solutions, we hold ourselves and each other accountable to exceptionally high standards, enabling us to consistently grow and strengthen the ALX Community across markets.* *Do you excel in fast-paced environments where ambitious goals drive your work? Do you bring an analytical mindset that helps you identify trends, improve systems, and translate insights into action? Are you a natural relationship-builder who can foster trust and collaboration across regions and teams? Are you ready to roll up your sleeves, adapt quickly, and do whatever it takes to ensure the success of our Community?* *If so, then this could be the role for you.* ## **About ALX Africa** ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. **By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.** With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity. **We achieve this by:** - Providing young professionals with access to the most in-demand tech skills that will power the future. - Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework. - Building a lifelong, impactful Community of tech professionals that support them at all stages of their career journey. **Our impact thus far:** - **347k+** graduates since 2020 - **257k** youth in work - **31k** youth starting own ventures - **60k** youth in jobs created by entrepreneurs Visit our website [****](http://www.alxafrica.com) to learn more about our digital revolution. ## **Role Summary** As the **Community Experience Lead,** you will **own** the **long-term** vision and strategy for Community across ALX, ensuring it is **embedded** throughout the entire talent journey, from selection and recruitment through learning, transition, and lifelong alumni engagement. You will **lead** a small, high-performing team, currently a Community Program Specialist and a Community Operations Associate, **setting** direction, **unblocking** execution, and **developing** their capability. You will **represent** Community experience at the leadership table: **aligning** goals with broader organisational priorities, **managing** relationships with cross-functional stakeholders (Brand, Alumni Relations, Product, Regional teams, and more), and **reporting** on Community performance and impact to **drive** continued investment in the function. ## **Specific Responsibilities** ### **Strategy & Vision** - **Define** and drive the long-term Community Experience strategy, **ensuring** it stays member-led, city-driven, and embedded across the full talent lifecycle, from marketing to lifelong engagement. - **Set** the roadmap for major strategic initiatives (e.g. unifying the Learner and Alumni community, engagement tracking, ambassador programs, resource and knowledge hubs) and **prioritise** investment across them. - **Translate** organisational goals into a clear Community roadmap, and adjust strategy as the business, budget, and community needs **evolve**. - **Champion** what Community is and isn't: a decentralised, member-led function that advises, curates, and enables rather than dictates, and that lives throughout the talent journey rather than as a stand-alone function. ### **Team Leadership & People Management** - **Manage** and **develop** the Community Program Specialist and Community Operations Associate, setting clear goals, giving regular feedback, and supporting their growth. - **Model** and **reinforce** a high-performance, high-accountability team culture grounded in data and continuous improvement. - **Conduct** regular 1:1s and performance reviews, identify development and growth opportunities, and **manage** performance issues directly and fairly. - **Recruit**, onboard, and scale the Community team as the function grows, defining roles and hiring needs in line with the strategy. - **Unblock** the team's day-to-day execution: resolving cross-functional dependencies, prioritisation conflicts, and resourcing gaps before they stall delivery. - **Extend** leadership beyond direct reports by **supporting** and **coaching** City-based Community Managers and Ambassadors on standards, tools, and ways of working. ### **Stakeholder Management** - **Act** as the **primary** point of contact and central voice for Community-related initiatives across the organisation. - **Build** and **maintain** strong relationships with cross-functional teams, including Loyalty & Rewards, Alumni Relations, Regional/City teams, Brand, Product, and Learning Delivery, **aligning** on shared goals and initiatives. - **Represent** the Community function in leadership and planning conversations, **securing** buy-in and resourcing for Community priorities. - **Proactively** surface and manage risks such as community outreach fatigue, ensuring member-facing communication stays coordinated across teams. - **Negotiate** priorities and trade-offs with other functions when their goals **compete** for member attention, time, or Community team capacity. - **Build** a network of relationships with Leads and Regional teams to keep the central strategy **grounded** in local, on-the-ground realities. ### **Reporting & Performance** - **Own** reporting on Community engagement, member satisfaction, and program impact to senior stakeholders, using data to make the case for **continued** investment. - **Track** team and **program** performance against goals, identifying trends and opportunities for continuous improvement. - **Run regular** business reviews on Community performance, **translating** metrics into a clear narrative of impact, risk, and recommended next steps. - **Own** the Community experience function's budget: forecasting costs, tracking spend against plan, and **prioritising** investment when resources are constrained. - **Benchmark** ALX's Community engagement and practices against comparable organisations, **feeding** external insight back into strategy. ## **Skill Requirements-Must Have** - **5+ years** of experience in community management, program or operations management, or a related field, with at least 2 years in a people-management or team-lead capacity, ideally in education, tech, or a membership-based organisation. - **Proven experience** setting strategy and translating it into an executable roadmap across a small team. - **Track record** of managing and developing direct reports, including goal-setting, feedback, and coaching. - **Strong** stakeholder management skills, with **experience** influencing cross-functional partners and senior leadership without direct authority. - **Comfortable**owning, reporting, and KPIs: defining metrics, tracking performance, and communicating impact to non-technical audiences. - **Hands-on** understanding of online community platforms (e.g. Discourse, Circle, Slack, Discord, or similar) and member communications (newsletters, email tools such as Mailchimp or HubSpot). - **Excellent** written and verbal communication skills, with the ability to represent Community's voice and priorities across the organisation. - **Ability** to operate at both the strategic and operational levels, moving comfortably between long-term planning and day-to-day problem solving. - **Ability** to work with cross-functional teams across multiple locations and time zones, including virtually. ## **Skill Requirements - Nice To Have** - **Passion** for community growth, collaboration, and creating meaningful connections. - Experience **building** or **scaling** a community-led growth, ambassador, or referral program. - Experience with **data** visualization or **engagement** analytics tools (e.g. Tableau, Power BI, or similar). - Background in budget management or making the business case for program investment. - **Knowledge** of behavioural psychology or **engagement** strategies to improve retention and participation. - Experience **operating** in a multi-market, distributed organisation. ## **Employment Type** This role is a **Full-time** position. As this is a fully remote role, the successful applicant should be highly self-motivated, organized, and comfortable working in a digital-first environment. You will collaborate with cross-functional teams using tools such as Zoom, Slack, and Gmail. Strong communication is essential, and success in this role will depend on your ability to stay connected, work proactively, and take initiative. [](https://www.linkedin.com/pulse/five-reasons-why-you-should-work-alx-fred-swaniker/)