Community Experience Specialist

Job description

**About Fuel Cycle**: Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed. **Why work at Fuel Cycle?** Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands. **Overview:** The **Community Experience Specialist** is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Community Experience Specialists may have a small book of business as determined by the Audience Experience Manager. **Location:** Los Angeles, CA **Work Arrangement:** This is an **onsite** role requiring five days per week in the office. **Key Responsibilities:** **Audience Operations & Engagement** - Support audience recruitment, onboarding, and ongoing engagement activities. - Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform. - Monitor community activity and flag engagement opportunities or risks. **Project Support & Execution** - Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers. - Coordinate across internal teams to ensure projects meet timelines and quality standards. - Provide support for campaigns, surveys, and events within audience communities. **Customer Interaction & Account Support** - Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned). - Manages the bulk of customer management task execution on the Fuel Cycle technology - Communicate project updates, timelines, and best practices to clients clearly and professionally. - Collaborate with Strategists to provide recommendations on audience engagement and satisfaction. **Quality Assurance & Administration** - Review and test deliverables to ensure high-quality outputs. - Maintain accurate records and documentation of audience activities and client communication. - Demonstrate Fuel Cyle Platform knowledge and account specific functions. **Your Success Metrics:** - On-Time Task Completion Rate - Audience Engagement Activity Rate - Achieve 75% utilization level - Member data is 100% accurate and regularly validated for all communities in your portfolio - Client Satisfaction Score (CSAT) or Internal Stakeholder Feedback Score - 100% compliance of audience experience hours for all communities in your portfolio. **Who you’ll work with?** - Audience Experience Strategists - Audience Experience Managers - Strategic Research Leads - Account Directors **Core Skills & Competencies:** **Skills** - **Project Coordination** – Ability to manage timelines, track tasks, and follow through on assigned responsibilities with excellent prioritization skills. - **Written & Verbal Communication** – Clear, professional, and customer-friendly communication with clients and internal teams. - **Technology Proficiency** – Comfortable working with SaaS platforms, spreadsheets, CRMs, or community management tools. - **Analytical Skills:** Proficient in data analysis and reporting. **Competencies** - **Process Execution** – Follows structured workflows with consistency and accuracy. - **Quality Assurance** – Focused on high quality deliverables; reviews work carefully and identifies inconsistencies or errors before deliverables go out. - **Client Service Orientation** – Anticipates customer needs and delivers work that enhances the customer experience and ensures satisfaction - **Problem-Solving:** Effective at addressing complex audience experience issues. **Attributes** - **Detail-Oriented** – Pays attention to the little things that impact quality and credibility. - **Collaborative** – Works well with others, receives direction positively, and contributes to team goals. - **Curious & Eager to Learn** – Open to feedback, asks thoughtful questions, and shows initiative in growing their skills. - **Empathy:** Understands audience perspectives and needs. **What you’ll bring:** - **Education:** Bachelor’s degree in a relevant field. - **Experience:** 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity. - **Detail-Oriented:** Detail-oriented team members with an eye towards execution and efficiency. - **Team Player:** Strong team player with excellent collaboration skills. - **Multi-Tasking:** Strong multi-tasker with excellent prioritization skills. - **Customer Focus:** Focused on high-quality customer service and deliverables. - **Analytical Skills:** Proficient in data analysis and reporting. - **Communication:** Excellent verbal and written communication skills. - **Adaptability:** Can handle diverse audience needs and challenges. - **Problem-Solving:** Effective at addressing complex audience experience issues. - **Empathy:** Understands audience perspectives and needs. - **Organizational Skills:** Manages multiple accounts efficiently. **Preferred, but Not Required** - Experience in Microsoft Office, Asana **Benefits & Perks:** Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes: - **Comprehensive Health Coverage**: Medical, dental, and vision insurance plans - **401(k) with Company Match**: Plan for your future with our retirement savings program - **Equity Purchase Option**: Participate in Fuel Cycle’s long-term success - **Flexible Work Schedule**: Empowering you to balance life and work - **Generous Time Off**: - 15 vacation days and 7 sick days per year - 12 company holidays - 4 floating holidays/recharge days to rest or celebrate what matters to you - **Paid Parental Leave**: Time to bond with your growing family - **Monthly Internet & Phone Stipend**: Support for remote work setup - **Wellness & Lifestyle Perks**: Access to tools like **Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness)**, and more - **Team Connection Perks**: - **Weekly community lunches**, refreshments, and snacks at our LA & NY headquarters **Compensation Overview:** The expected starting salary range for this position is **$65,000 - $75,000.** This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications. In addition to base salary, this role is eligible for a discretionary bonus with a target of 4% of base salary. Actual bonus amounts, if any, are determined at the company’s sole discretion and may vary based on individual performance, company performance, and market conditions. This role may also be eligible for an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation. **Commitment to Diversity, Equity, and Equal Opportunity:** At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at [hr@fuelcycle.com](mailto:hr@fuelcycle.com) to discuss your needs. #li-hybrid