Community Growth & Success Manager

Job description

# Community Growth & Success Manager > MySigrid · Ortigas, Philippines (Hybrid) · Full-time · Posted 2026-06-16 **Workplace:** hybrid **Department:** Customer Success ## Description  We're looking for a proactive and people-first **Community Growth & Success Manager** to support our client in building and nurturing their customer community. You'll be the bridge between the brand and its customers — ensuring satisfaction, driving engagement, and turning users into loyal advocates. **Key Responsibilities** The Community Growth & Success Manager is expected to perform the following: - **Key Responsibilities** - Serve as the primary point of contact for community members, addressing questions, concerns, and feedback with warmth and efficiency - Onboard new customers and guide them through the product or service experience - Monitor community health metrics and surface insights to internal teams - Facilitate community discussions, events, and engagement initiatives - Collaborate with the client's internal teams to resolve escalations and improve the customer journey - Identify upsell and retention opportunities through proactive relationship management - Maintain accurate records of customer interactions and outcomes - Develop and execute community growth strategies, including content calendars, campaigns, and member spotlight initiatives to increase participation and brand affinity - Track and report on key success metrics such as retention rates, NPS scores, and community engagement trends, presenting findings to stakeholders on a regular basis - Manage and grow the brand's presence across social media platforms (Instagram, Facebook, LinkedIn, TikTok) by creating, scheduling, and publishing engaging content aligned with community goals - Produce and edit short-form video content for community updates, campaigns, and announcements using tools such as CapCut or Adobe Premiere - Monitor social media channels for comments, messages, and mentions — responding promptly and fostering meaningful two-way engagement with the audience - Collaborate with internal teams to align social media efforts with broader community and marketing strategies, ensuring consistent brand voice across all channels ## Requirements  **Qualification** - Bachelor's degree in Business, Communications, Marketing, or a related field (or equivalent work experience) - 2–4 years of experience in customer success, community management, account management, or a similar client-facing role - Proven track record of managing and growing online communities or customer accounts - Excellent written and verbal communication skills in English; able to communicate clearly across different audiences - Strong organizational skills with the ability to manage multiple priorities and meet deadlines - Tech-savvy with experience using CRM tools (e.g., HubSpot, Salesforce), community platforms (e.g., Circle, Mighty Networks, Slack), or project management tools (e.g., Asana, Notion) - Analytical mindset with the ability to interpret data and translate it into actionable strategies - High emotional intelligence — empathetic, patient, and solutions-oriented - Self-motivated and comfortable working independently in a fully remote environment - Experience in a SaaS, tech, or service-based company is a strong advantage **Good to Have** - Basic **graphic design** sensibility using tools like Canva or Adobe Express for community content and materials - Experience running **email marketing campaigns** or newsletters (e.g., Mailchimp, Klaviyo) to keep community members informed and engaged - Familiarity with **paid social or community ads** to support growth initiatives - Background in **content writing or copywriting** for community-facing communications ## Benefits **At MySigrid, we aim to ensure the professional and personal growth of all our employees:** - Competitive salary package. - Vacation leave credits. - HMO Package for the employee and two dependents. - Internet Subsidy. - Comprehensive training and continuous learning advantages. - Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes. - High importance to work-life balance with the opportunity to work from home part of the week. - Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company. - Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues. - Work in a corporate culture that encourages collaboration, with an emphasis on our core values: _Integrity, Passion, Teamwork & Respect, Pro-activeness,_ _Accountability_, and _Determination._ **Co-Working days** MySigrid has co-working offices in Ortigas, BGC and Makati where the whole team meets once a month at a minimum. ## Apply [Apply at MySigrid](https://apply.workable.com/mysigrid/j/987B577190/apply) --- Powered by [Workable](https://www.workable.com)