Community Liaison | Hospice | Albany Signature

Community Outreach Specialist (Admission Coordinator) Job Summary The Community Outreach Specialist (Admission Coordinator) serves as a liaison between Signature Care and referral sources, including hospitals, skilled nursing facilities, physician offices, and community providers. This role is responsible for generating and managing patient referrals, coordinating admissions, and promoting access to quality Home Health and Hospice services. The COS develops and maintains strong professional relationships, executes territory growth strategies, and collaborates with clinical and administrative teams to ensure smooth patient transitions and exceptional customer service. Key Responsibilities Develop and maintain referral source relationships to generate patient referrals and admissions. Serve as a subject matter expert in Medicare Home Health and Hospice services, Signature Care programs, and clinical eligibility criteria. Execute territory growth, marketing, and outreach plans to support census and revenue goals. Coordinate and complete all referrals in collaboration with intake and clinical teams. Conduct physician and referral source visits while maintaining accurate documentation of outreach activities. Analyze territory performance and implement strategies to maximize growth opportunities. Collaborate with clinical, administrative, and leadership teams to support patient care and customer satisfaction. Attend team meetings, case conferences, training sessions, and community events as required. Monitor and report on marketing effectiveness and territory performance. Support recruitment efforts and contribute to a positive organizational culture. Perform other duties as assigned. Qualifications Bachelor's degree in Healthcare Administration, Marketing, Business, Nursing, or a related field preferred. 1-3 years of experience in healthcare marketing, admissions, business development, community outreach, referral management, or related healthcare services preferred. Knowledge of Medicare, Medicaid, Home Health, Hospice, and post-acute care services preferred. Strong relationship-building, communication, presentation, and interpersonal skills. Proven ability to establish and maintain professional relationships with physicians, hospitals, skilled nursing facilities, and community partners. Excellent organizational, time management, and problem-solving abilities. Ability to work independently, manage multiple priorities, and meet performance goals. Proficiency with Microsoft Office, CRM systems, and electronic health record platforms. Valid driver's license, reliable transportation, and ability to travel throughout assigned territory. Experience developing and executing territory growth and marketing strategies preferred. Ability to collaborate effectively with interdisciplinary teams. Commitment to maintaining patient confidentiality and regulatory compliance. Home Health, Hospice, case management, discharge planning, or healthcare sales experience strongly preferred. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at .