Community Manager

Job description

ABOUT EXPERIENCE BY INDUSTRIOUS Experience by Industrious is a workplace hospitality brand launched by CBRE — built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide. ABOUT THE ROLE A lot of people work in buildings. You're the reason some of them feel like more than that. As a Community Manager, you own the tenant programming experience for a commercial asset: designing and executing the event calendar, managing building communications, and building the kinds of tenant relationships that make people feel genuinely connected to where they work. This role is creative and operational in equal measure. You'll concept activations, manage budgets, handle logistics, update the tenant app, and personally show up for your tenants — whether that's running a Thursday event or walking the floor to check in with someone who seemed off last week. The best community managers understand that what they're really building is trust. Everything else — the events, the app, the perks — is just the vehicle. WINNING IN THIS ROLE MEANS: • Event attendance is strong and growing. Tenants come because they actually want to, not out of obligation. • The tenant app, signage, and newsletter work together and are consistently up to date. • Tenants know you by name, trust you with feedback, and feel like the building is on their side. • Building communications are timely, on-brand, and reflect what tenants actually care about. • NPS and CSAT scores are moving in the right direction, and you can connect them back to specific actions. YOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF: • Making people feel welcome comes naturally to you. You don't need a program or a prompt to notice when someone's new, check in when something feels off, or make a small gesture that turns someone's day around. • You enjoy mixing creativity with structure. You like planning activations and curating tenant perks, but you also like the operational side — keeping details tight, budgets accurate, and timelines on track. • You take pride in the quality of your work, even the invisible parts. The app content that gets read, the email that doesn't feel like an email, the event that runs so smoothly no one notices the effort — those things matter to you. • You're genuinely curious about the people you work with. You know your tenants. You know what companies they work for, what they care about, what makes a good week for them. That curiosity makes everything you do more personal. • Variety energizes you. One day you're building a vendor database, the next you're hosting a wellness activation, the next you're writing newsletter copy. You don't just tolerate the range — you enjoy it. NOT THE RIGHT FIT IF: • You'd rather stay behind the scenes than engage face-to-face with tenants every day. • You find the detail work (signage, supply checks, survey follow-up) frustrating rather than fulfilling. • You're looking for a predictable routine. This role moves fast and changes often. • You see hospitality as optional rather than central to making a workplace work. • You're not comfortable balancing creative thinking with operational discipline. Here, you need both. WHAT YOU OWN: Community programming and building communications. • Design and execute a dynamic calendar of tenant events focused on values that build community and engagement. • Manage all aspects of community events including budgeting, vendor management, onsite execution, and reporting. • Manage event marketing including updating the tenant app, digital and physical signage, and the building newsletter. • Own the tenant experience app: content creation, audience management, timely building notices, adoption strategy, and negotiating local perks and partnerships. Amenity management. • Oversee ordering, restocking, receiving, and inventory of amenity supplies. • Keep all amenity spaces spotless at all times. • Document and escalate maintenance and facilities issues through proper channels. • Maintain clean, organized supply closets. • Support leasing teams in showcasing building amenities. Tenant relationships. • Build strong bonds with occupiers so their days feel personalized and productive. • Meet with tenant leads at least once a year. • Build relationships proactively throughout the building. • Execute in-suite activations when appropriate. • Deliver on Surprise and Delight and monthly interaction standards. • Own the tenant onboarding process so new occupants know what's available. • Deploy customer sentiment surveys and create action plans for any detractors. Service culture. • Champion Industrious service standards and hospitality principles. • Model and deliver on any new hospitality standards. • Communicate and resolve issues confidently, empathetically, and professionally. WHAT YOU BRING TO THE TABLE We hire for skills over pedigree, but the strongest candidates will have: • Experience. 3–4 years in community, hospitality, or customer-facing work. • Community or hospitality experience. You've designed and delivered tenant programs, events, or comparable hospitality work. You know what drives engagement. • Communications ability. You write clearly, adapt your tone to your audience, and can manage a content calendar or newsletter in a professional context. • Organizational discipline. You manage multiple programs and relationships simultaneously without letting details fall through. • Tenant relationship skills. You build trust quickly, follow through reliably, and make people feel genuinely cared for. • Comfort with digital tools. Experience with a tenant experience app or similar platform is a strong plus. You learn new tools quickly. COMPENSATION The base salary range for this role is $80,000 – $90,000, depending on experience. You'll also be eligible for a 10% annual performance bonus. ABOUT CBRE GROUP, INC. CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com http://www.cbre.com. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. EQUAL EMPLOYMENT OPPORTUNITY CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. CANDIDATE ACCOMMODATIONS CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada)