Community Manager

Inkitt is building the Disney of the 21st Century, standing at the forefront of technology and entertainment. Leveraging AI and predictive algorithms, [Inkitt](https://apps.apple.com/us/app/inkitt-books-novels-stories/id1033598731) discovers unknown stories and turns them into blockbuster hits, producing a new $1M ebook every 4 weeks and selling directly to consumers through its [Galatea](https://apps.apple.com/us/app/galatea-novels-audiobooks/id1380362212) app. Inkitt has become the 11th most bestseller-generating publisher in the world, boasting a 40x higher hit-rate than traditional publishers. Recently raising a Series C and backed by some of the top VC’s such as: Khosla, Kleiner Perkins, and NEA Ventures, our recent expansion into [CandyJarTV](https://apps.apple.com/us/app/galateatv/id6466786430) is only the beginning of our journey to becoming the next-gen entertainment powerhouse. ### What You’ll Do: ### **Role Overview** This role supports **community engagement and growth initiatives** while coordinating an existing network of community moderators. The focus is on: - Designing and executing engagement initiatives - Driving participation in in-app book communities - Coordinating moderators so campaigns and content are aligned with strategy and executed consistently - Acting as a brand presence in select community spaces This positions the role between a **Community Coordinator** and a **Community Growth Manager**, with room to grow in scope over time. --- ### **Scope of Work** ### **Community Initiatives & Growth** - Ideate and execute community initiatives that drive engagement and retention - Grow in-app communities membership and increase participation in book discussions. - Develop and execute strategies that build anticipation and spark conversations around our upcoming stories. - Test organic growth initiatives (e.g. reviews drivers, sharing competitions) - Recruit and activate in-app community super users - Monitor engagement metrics and community feedback to understand what excites and motivates our users. Use these insights to refine community strategies and initiatives, ensuring continuous growth and engagement ### **Event Co-ordination and Campaign Ownership** - Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors. - Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels - Align moderators on campaign goals, timelines, and messaging ### **Moderator Coordination** - Act as the primary point of contact for community moderators - Coordinate content calendars, initiatives, and campaign execution with moderators - Keep moderators informed, aligned, and engaged - Manage weekly community push notification creation and scheduling in collaboration with moderators ### **Brand Presence** - Represent established brand voices (e.g. “Galatea Sophie,” “CandyJar Leah”) in light-touch engagement trust and familiarity with community members and be part of the conversation. ### What You'll Bring: - 1+ years of experience with customer service or community, and social media - You are a book lover at heart, with an understanding of bookish communities - You are an active member of multiple online communities - Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact - Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional team ### Who We Are Looking For: - Autonomous - Bring solutions instead of problems - Data driven - Quick to action - A high functioning workaholic - Looking for exponential career growth - Have lots of fun building a generational AI x Entertainment company