Community Manager

Job description

## **Who are we?** **Tripledot** **Studios** is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others. We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who **LOVE** making games. Our ambition is to be the most successful games company in the world, and we’re just getting started. **The role is working within our studio: Ludios** **About Ludios** Ludios takes its name from the Latin, it means "The Game People". Led by Eyal, one of the co-founders of Tripledot Studios, and some of the most experienced people in mobile games, we are a studio that makes and publishes our own casual, free-to-play mobile games. Our team is based across APAC, with the majority of our development happening in Jakarta and Melbourne. We are data-driven, creative, and genuinely passionate about the industry we work in. Right now, we are working on a number of exciting projects, including one built around a globally recognised IP, alongside several original titles we are equally excited about. If crafting games and reaching millions of players is what gets you out of bed, we would love to hear from you. ### Role Overview As a **Community Manager**, you’ll set the strategic direction and drive player engagement for an exciting upcoming casual social mobile title featuring a world-renowned brand partner. The role will be based in our **Jakarta** office, you will be the bridge between our players and our development team—building vibrant social communities, nurturing player loyalty, and translating player sentiment into actionable insights for our product roadmap. ## Key Responsbilities - **Define Strategy & Core Pillars:** Build, execute, and scale our community engagement strategy focused on five core pillars: Player Relationships, Recognition, In-Game & Out-of-Game Events, Brand Loyalty, and Player Service. - **Content & Social Channel Management:** Plan, craft, and publish engaging, player-centric content across key social platforms (Facebook, Instagram, Discord, TikTok, X, and YouTube) tailored to casual mobile gamers. - **Voice of the Player & Studio:** Serve as the external voice of the studio and the internal advocate for the player. Synthesize community feedback, sentiment, and trends into clear, actionable reports for Product, Design, and Marketing teams. - **Creator & Influencer Partnerships:** Identify, build, and nurture 1:1 relationships with key influencers, content creators, and brand ambassadors in the casual gaming space. - **Community Events & LiveOps Integration:** Design, execute, and evaluate high-impact community events, contests, and giveaways aligned with in-game LiveOps and seasonal campaigns. - **Cross-Functional Collaboration:** Partner closely with Marketing, Product, Design, and external IP brand managers to ensure messaging aligns with product updates and brand guidelines. - **Crisis & Sentiment Management:** Proactively monitor channels to address player issues, mitigate crisis situations, and maintain a welcoming, positive community environment. ## **Required Skills, Knowledge, and Expertise** - **3+ years of experience** in community management or social media strategy within the video games industry (mobile games preferred). - **Deep Mobile Gaming Context:** Familiarity with free-to-play (F2P) casual mobile game mechanics, live-ops cycles, and social engagement loops. - **Analytical Mindset:** Proven ability to analyze community metrics, sentiment data, and campaign performance to continuously optimize strategy. - **Exceptional Communication:** Fluent in English (written and verbal) with top-tier copywriting skills tailored to casual, friendly, and engaging brand voices. - **Project Management Excellence:** Strong organizational skills with a track record of managing multiple deliverables and community initiatives under tight timelines. - **Passion for Gaming:** A genuine love for casual/social games and an understanding of what makes player communities thrive. ## What Makes You Stand Out (Bonus) - Experience working with **licensed, top-tier global IPs** or brand partners. - Hands-on experience with content tools (e.g., **Adobe Photoshop, Canva, or basic video editing**). - Experience building and moderating active **Discord** communities or S**ocial Media** channels for games. - Knowledge of web/HTML formatting and modern social media management dashboards (e.g., Sprout Social, Hootsuite, or Dash Hudson). ###